Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Acts as the key liaison between business stakeholders and IT vendors to translate business needs into effective solutions, ensuring clear requirements, documentation, and stakeholder sign-offs.

Roles and Responsibilities:

• Partner with business stakeholders and management to ensure IT application architecture, systems, and solutions align with business objectives.
• Lead application delivery, enhancement projects, product launches, testing, UAT, and production deployments while ensuring compliance with organizational standards and timelines.
• Provide application support, technical troubleshooting, incident management, and operational support, including BCP, DR, and BCM activities.
• Maintain system documentation, architecture diagrams, process flows, integration designs, and technical standards.
• Support IT governance, risk management, audit compliance, security controls, data privacy, and technology policies.
• Ensure high availability, performance, capacity management, and reliability of critical business applications and infrastructure.
• Identify risks, recommend mitigation actions, and proactively escalate issues requiring management attention.
• Manage IT operations, service delivery, SLA compliance, outage reporting, performance metrics, and continuous improvement initiatives.
• Lead, mentor, develop, and allocate resources within the team, including identifying training needs and supporting career growth.
• Manage vendor relationships and support staff augmentation, system maintenance, and operational requirements.
• Oversee end-user support services, ensuring timely resolution of incidents and adherence to service standards.
• Support senior management in strategic initiatives, operational decision-making, and technology governance.

Minimum Job Requirements:

• Bachelor's degree in information technology, computing, engineering, or related field
• Minimum 3 years of experiences in IT related with 2+ years of IT project coordination/delivery experience
• Has good domain knowledge of similar/related industry and has good knowledge/understanding in distribution and sales application
• Having technical/development experience and hands on will be a plus
• Experience with both in-source and out-source model
• Problem solver / Go getter attitude
• Excellent communication and negotiation skills
• Good decision making and conflict resolution skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.