WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Responsible for credit risk management of an assigned portfolio of customer accounts within the U.S. and Canadian markets.
This role supports credit risk assessment, optimizing cash flow, mitigating bad debt, and providing strategic credit options to hedge risk and maximize sales growth.
This position is vital to ensuring robust, commercially sound credit decisions that support our SNA sales teams.
Position will operate during hours required to effectively align with US & Canadian business operations/time zones.
Key Responsibilities:
Portfolio Management: Directly lead a select number of accounts within the U.S. and Canada portfolio
Financial Analysis: Analyze customer financial statements and assess the creditworthiness of corporate customers based in North America
Due Diligence: Conduct thorough due diligence, including customer interaction, credit screening, onboarding of new customers, and continuous monitoring of existing accounts
Credit Assessment: Assess credit limit requirements and recommend new limits or changes that align with the customer’s risk profile and comply with client's credit policy and delegation of authority
Reporting & Review:
Prepare comprehensive quarterly/annual customer-level credit reviews
Order Management:
Ensure timely review and controlled release of credit-blocked orders
Collaboration & Collections:
Collaborate closely with AR collections team to achieve key performance indicators (KPIs) and manage direct customer collection efforts when escalation is required
System Administration:
Maintain customer and credit master data within our systems (SAP preferred) and process new customer credit applications
Compliance:
Manage customer sales tax exemption records and complete anti-money laundering (AML) and fraud screening procedures.
Preferred Skills:
Familiarity with credit insurance and utilization of credit scorecards
Collections escalation management experience
Accounting Standards: Knowledge of US GAAP and IFRS standards
B.COM, MBA
Work from Office
Location Job location Pune Viman Nagar
Shift Timing 4pm - 1am
Work from Office - Mandatory
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
