Job Description

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Senior Analyst in the Product Forensics team, you will play a key role in identifying, investigating and understanding our products, fees and pricing to ensure that customers are being charged the right fees and rates.

Through analysis of terms and conditions, product data, system behaviour and operational processes, you will support the discovery and investigation activities that underpin the development of forensic pipelines used to determine whether fees, interest charges and other product outcomes are operating as intended.

You will design and implement business rules, monitoring and controls that provide assurance that products are operating as expected and support effective governance across the product lifecycle.

Working across Product, Operations, Risk and Technology, you will help identify control gaps, strengthen oversight and build deep expertise across a diverse range of banking products and systems.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland or Wellington

Role Type: Permanent

Hours: 37.5

Ka aha tō rā e kite ai? - What will your day look like?

The Senior Analyst position is an impactful role with a broad range of responsibilities. Some of your day-to-day activities may include:

• Analysing product data, system behaviour and business processes to identify issues, risks and control gaps.
• Supporting the discovery and investigation activities that underpin the development of forensic pipelines.
• Developing documents and maintaining business rules, monitoring and analytical solutions.
• Performing data analysis, root cause investigations and exception analysis to assess whether product outcomes are operating as intended.
• Designing, executing and support testing and validation activities for business rules, controls and analytical solutions.
• Preparing and presenting insights, findings and recommendations to stakeholders.
• Building and maintaining reporting, monitoring and control processes that support effective product governance and oversight.
• Collaborating with Product, Operations, Risk and Technology teams to strengthen controls and improve product outcomes.
• Maintaining high-quality documentation using tools such as Jira and Confluence.
• Supporting incident and issue investigations through analysis and evidence-based recommendations.
• Contributing to continuous improvement initiatives by enhancing monitoring, controls and business processes.

This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in product, data or business analytics, within banking or financial services.
• Hands-on experience with SAS, Tableau and SQL(Teradata Studio), including data querying, analysis and reporting.
• Strong analytical and problem-solving skills, with the ability to quickly understand complex systems, data and processes.
• Ability to translate data and insights into clear, meaningful messages for a range of audiences.
• Strong stakeholder engagement and relationship management skills, with experience gathering requirements and supporting or leading projects.
• Excellent attention to detail, curiosity and a strong focus on delivering quality outcomes to agreed timelines.
• Strong written, presentation and communication skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 126913.

Te Rā Ōtinga - Job Posting End Date

17/11/2026, 11.59pm, (NZ)