Job Description

The Senior Analyst for AR Billing Escalations is a high-impact role within our

finance department, serving as the bridge between operational excellence and

client satisfaction. You will be the definitive authority on complex billing

disputes, managing sensitive escalations with a blend of technical precision and

executive-level communication. If you are a proactive problem-solver who

thrives on bringing clarity to ambiguity and building stronger customer

relationships through effective resolution, this is the role for you.

Key Responsibilities

1. High-Level Escalation & Dispute Management

• Monitor and manage the Escalations Mailbox, serving as the primary point

of contact for customers, internal stakeholders, and clients regarding

payment disputes.

• Conduct deep-dive account reconciliations to identify root causes of billing

discrepancies and provide definitive resolutions.

• Communicate professionally with B2B clients to resolve complex payment

issues and maintain positive business relationships.

1. Internal Support & Documentation (Ticket

Management)

• Manage and fulfill internal support requests via the ticket management

system for the collections team.

• Provide essential billing documentation, including detailed invoices,

Statements of Account (SOA), and verified Proof of Service to facilitate the

collection process.

1. Pre-Collection Validation (Account Validation

Process)

• Execute the account validation process by verifying accounts identified for

third-party collection transfer.

• Update internal tools and systems to reflect account status, ensuring all

necessary service cancellations are processed accurately prior to agency

transfer.

1. Third-Party Agency Coordination

• Manage the interface and external agency coordination with third-party

collection partners.

• Verify payment disputes raised by agencies, fulfill document requests, and

perform payment validations to ensure external recovery efforts are

based on accurate data.

1. Special Projects & National Accounts

• Lead reconciliation efforts for National Accounts, ensuring large-scale

portfolios are balanced and payments are accurately applied.

• Utilize account reconciliation tools to manage process requests, validate

disputes, and resolve missing payments.

• Participate in special projects aimed at improving AR processes and

reducing the volume of recurring billing escalations.

Qualifications & Requirements:

Minimum of 2 years in a B2B Finance or Collections environment.

Category Requirement Education Technical Skills Soft Skills Details:

Bachelor’s degree in Finance, Accounting, Business, or a related field preferred.

Proficiency in AR management tools and proficiency in Microsoft Excel or Google Sheets.

Strong negotiation, analytical problem-solving, and professional communication skills.