Job Description

Why join us?

DataOps Accounts & SSIs team are responsible for set up of markets & custody accounts and maintaining the static data for new and existing custody accounts on the Global Markets and Global Custody System. The process consists of Account Opening, Account Closing, Static Maintenance, Client Static Integrity Check as well as CLS Plus static support to HSS, GFX & PCM team. We support APAC/EMEA covering 40 different Systems.

The Opportunity:

Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level. Supporting Account Opening, Account Closure and Static maintenance on all key systems as per client requirement. Ensuring BAU, Projects, ad-hoc request is managed appropriately with controls in place and without compromising the quality.

What you’ll do:

• Ensure daily operational efficiency by oversight and close monitoring of operational workflows, market specific requirements/procedures and performance of various systems in Static Data Maintenance processing for Custody account.
• Monitor process productivity to ensure quality targets are achieved. Issues/problems are fully analysed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
• To acquire a broad understanding of the custody business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc. that may have implication to the daily operations.
• To prevent any operational losses by establishing effective internal controls and check points to scrutinise exceptions/errors that could lead to potentially fraudulent situations. All controls and checkpoints will be reviewed periodically for effectiveness test.
• To lessen the impact of erratic workflows/volumes through effective resource planning, leave management and process prioritization by allocating/reallocating resources across teams.
• Ensure ‘knowledge retention’ by reinforcing concepts through continuous staff development and cross training across the business.
• Procedural changes/new initiatives/workflows are reviewed, fully communicated and implemented across the board.
• To ensure team members consistently maintain a high level of customer service by achieving established SLAs.
• To support/implement Business Continuity Plan (BCP) by adhering to Group BCP guidelines.

What you will need to succeed in the role:

• Good communication skills, ability to converse confidently with senior stake holders in country/city offices
• Very good written and verbal English language skills
• Good negotiation and influencing skills
• Vast experience in Custody Accounts Static Data processing would be an added advantage.
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Leadership skills, with ability to build rapport with business areas.
• Eye for detail in identifying errors/mistakes.

What additional skills will be good to have?

• A good understanding of the overall securities industry from an operational and regulatory perspective.
• Knowledge of excel.
• Knowledge on MS Visual Basic is an advantage.