Job Description

An AR Collection Associate is responsible for managing outstanding customer invoices, following up on overdue payments, resolving billing disputes, and ensuring timely collection of receivables. The role supports healthy cash flow and maintains positive customer relationships.

Key Responsibilities

• Monitor customer accounts for overdue payments and outstanding balances
• Contact customers via phone, email, or portals for payment follow-ups
• Maintain collection schedules and aging reports
• Investigate and resolve invoice discrepancies or payment disputes
• Reconcile customer accounts and update payment records
• Coordinate with internal teams such as billing, sales, and customer service
• Negotiate payment plans when necessary
• Ensure compliance with company policies and collection procedures
• Prepare daily/weekly/monthly collection status reports
• Maintain accurate documentation of collection activities in ERP/CRM systems

Required Skills

• Strong communication and negotiation skills
• Good analytical and problem-solving abilities
• Attention to detail and accuracy
• Knowledge of AR processes and collection techniques
• Proficiency in MS Excel and accounting software/ERP tools
• Ability to manage multiple accounts and deadlines
• Customer service orientation

Preferred Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• 0–5 years of experience in AR collections, finance, or accounting
• Experience with ERP systems such as SAP ERP, Oracle NetSuite, or Microsoft Dynamics 365 is a plus
• Knowledge of accounting principles and invoicing processes

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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