Job Description

Why join us?

Account & SSI function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets, Commercial Banking Client (utilizing Global Markets Products), Prime Services (PS), Funds and Strategic clients across geographic locations. ASM is a well-established function operating globally and supporting 40 countries with 3 hubs in London, New York and Hong Kong and two processing sites in Bangalore and KL. The functions deal with large and extremely time sensitive transactions which are required to be performed with high level of quality and integrity while following FIM guidelines and therefore demand proactive management of operational risk, capacity planning and robust measurement of performance metrics

The Opportunity:

This is an Individual Contributor role, Assistant Manager-Operations will assist AVP – Operations / Manager - Operations in smooth running of the section and delivery of PLA daily. The individual is expected to work closely with AVP / MO with a view of understanding the dynamics and challenges of an MO role. In view of this, the individual is expected to demonstrate maturity and leadership to manage the section in the absence of Manager – Operations.

What you’ll do:

• While the individual will have managerial tasks and functions, he/she will not manage individual performance of team members (GCB8) though will assist Manager-Operations in coaching, mentoring and cultivating high performance culture amongst the team members.
• The individual is also expected to assist Manager-Operations to ensure team is highly motivated by organizing related activities to inculcate teamwork and positivity within the team.
• Assist Manager and the team in processing activities and queue/volumes management which includes timely approvals (A-Signs).
• Meet customer requirements and turnaround requests in agreed time frames
• Adhere to FIM, Audit, and Compliance control requirements
• All operational processes are operating and that a robust control environment is in place across business operations.
• Ensure “Knowledge retention” in the process by continuously developing and training staff.
• Assist Manager-Operations to carry out effective Operational Risk assessments by monitoring and implementing risk mitigating plans by escalating potential risks that may arise.
• Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss / audit finding.
• Facilitates focus group discussions to gather feedback and acts on current issues as appropriate.
• Participates in site-wide initiatives and best practice sharing sessions.
• Assists in the implementation of the Group compliance policy locally by containing compliance risk.
• Acquire and update knowledge on procedures and products
• Build rapport with customers (internal & external)
• Provide information to customers based on requests made
• Ensure that each work is completed in accordance with established procedures and standards, Produce MI as required
• Identify and escalate potential showstoppers
• Support achievement of team objectives
• Participate in development of cohesive teams, foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas, delight internal and external customers
• Exhibit ownership of the business
• Assist Manager to develop realistic and achievable strategies and action plans to address performance gaps, staffing requirements, staff morale, attrition rates, etc.
• Responsible for executing static setups and account opening, closing, and maintenance operations.
• Active and timely interaction with regional sites, banking operations, client services etc.
• Active participation and contribution in projects, automation and efficiency initiatives.

What you will need to succeed in the role:

• Possess good knowledge of operational workflow and systems within Account & SSI.
• Evidenced ability to build rapport with various stakeholders and can contribute to make the team more effective.
• Excellent Communication, planning and organizing skills.
• Ability to learn quickly and transfers knowledge appropriately, understand and interpret data.
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
• Knowledge in Global Banking and Markets
• Willing to be assigned on EMEA occasional change on shifting depending on resource and capacity allocation requirements.

What additional skills will be good to have?

• Knowledge in excel, data and some level of coding background.
• Candidate must be flexible and willing to work in UK hours
• A good understanding of the overall securities industry from an operational and regulatory perspective.
• Knowledge on regards to SWIFT preferred but not essential.
• Knowledge on MS Visual Basic is an advantage.