Job Description
Job Title: Messaging & Collaboration Engineer (Exchange / Skype / BlackBerry)
Experience: 4+ Years
We are seeking a skilled Messaging & Collaboration Engineer with hands-on experience in Microsoft Exchange, Skype for Business (Lync), and BlackBerry Enterprise Services. The role involves managing, troubleshooting, and optimizing enterprise messaging and communication platforms.
Key Responsibilities
- Administer and support Microsoft Exchange (On-prem / Online) environments
- Manage mail flow, DNS (MX, SPF, DKIM), and troubleshooting email delivery issues
- Handle Exchange migrations, DAG, backup & restore, and high availability
- Support and maintain Skype for Business (Lync) infrastructure including user provisioning and conferencing
- Administer BlackBerry Enterprise Server (BES) / UEM for mobile device management
- Troubleshoot issues across email, instant messaging, and mobile devices
- Perform DR testing, patching, and system upgrades
- Monitor system performance and ensure SLA adherence
- Collaborate with cross-functional teams for incident resolution and root cause analysis
Required Skills
- Strong knowledge of Microsoft Exchange (2013/2016/2019 / O365)
- Experience with Skype for Business / Lync administration
- Hands-on experience with BlackBerry BES / UEM
- Good understanding of DNS, SMTP, Active Directory, and networking basics
- Experience in mail flow troubleshooting and message tracking
- Knowledge of high availability (DAG), DR, and backup solutions
Preferred Skills
- Experience with Hybrid Exchange deployments (On-prem + O365)
- PowerShell scripting for automation
- Knowledge of Intune / MDM solutions
- ITIL process awareness
Soft Skills
- Strong troubleshooting and analytical skills
- Good communication and stakeholder management
- Ability to work in 24x7 support/on-call environment
