Job Description

Program:Pilot ThomasBLI / Process Name:Pilot ThomasDesignation:Senior Analyst  No of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationReplacementBilled /Unbilled / BU / OPS BenchBilledSFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench Is this resource part of Specialized ProgramNoCity / Location:Alabang MuntinlupaStandardized skillset: [Refer attached excel]See below Job Description  Nature of Job: (Individual Contributor or Team management)Individual ContributorShift (APJ / EMEA / US / Any combination):USClient Interfacing : (Yes/No)YesTravel Involved : (Yes/No)  NoDeputation Involved : (Yes/No)NoInterviewing Manager :Rexie AngelesReporting Manager :Rexie AngelesEducational Background:Bachelor’s degree in Finance, Accounting, Economics, Business Analytics, Statistics, or related field.Experience Required:This position manages the end-to-end billing cycle, from verifying sales order data and generating invoices to reconciling accounts receivable records. The Analyst acts as a primary point of contact for internal teams (Sales, Operations) regarding billing inquiries, driving timely cash flow and maintaining high levels of data integrity within the financial systems

Minimum of 2-3 years of proven experience in an Accounts Receivable, Billing, or Sales Operations role, preferably in a high-volume environment.

Strong hands-on experience with a major ERP system and/or dedicated billing software <insert system/software here>

Advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and large data manipulation) for reconciliations and reporting.

Exceptional precision and attention to detail are mandatory for identifying and preventing billing errors.

Excellent written and verbal communication skills; ability to explain complex billing matters to non-finance personnel (Sales, Operations) and customers.

Proven ability to professionally manage and resolve billing discrepancies and complex customer issues.Job Description:Manage the daily, weekly, and monthly billing cycles, ensuring accurate data is extracted from the ERP/CRM system and invoices are generated and distributed to customers according to established terms and deadlines.

Scrutinize all sales orders, contracts, and supporting documentation to ensure billing information (pricing, discounts, terms, customer details) is correct before invoice creation.

Verify that all invoices comply with local, state, and international tax regulations, sales tax exemptions, and contractual terms (e.g., milestone billing, recurring subscriptions).

Perform periodic reconciliation of the Accounts Receivable sub-ledger to the General Ledger, investigating and resolving discrepancies related to unapplied cash, misposted charges, or billing errors.

Serve as the primary contact for complex billing disputes and inquiries from customers and internal teams, researching issues, issuing credit memos or adjustments, and communicating resolutions clearly.

Identify opportunities to automate or streamline the billing workflow, reduce manual errors, and improve the efficiency of the cash collection cycle.

Assist the Accounting team with period-end close procedures, including preparing billing accruals, deferred revenue schedules, and summary reports related to invoicing activity.