Job Description

Customer Service Support

• Solve Customer queries by effectively liaising and coordination with members from Planning, Operations, Business and Other teams. requirements.
• Ensure timely respond to deliverables / dispatch requests from Customers related to various banking products like Loans, Deposits, Current Account balances, outstanding trade, guarantees, outstanding FX / derivative deals etc.
• Use bank’s core banking system to extract requested customer information, prepare report / balance confirmation letters / deliverables and send to customer on email.
• Effectively use internal and external internet emails and follow associated control checkpoints (i.e. Maker and Checker control) when communicating with Customers.
• Attend other scheduled / non-scheduled (Adhoc) Customer requests related to their banking relationships.
• Responsible for providing Corporate Business, Operations & Customer Service Support to Bank’s customers.
• Maintain logs and manage turn-around-time w.r.t. each customer request. Timely escalate, whenever required.
• Send various adhoc communication to customers from the Bank, as and when needed.
• Ensure that defined procedures and associated controls are followed at all times.
• Work in a team and in a set-up where most operational controls are manual.
• Think positively and contribute towards improvement of processes and controls.

Operations Planning

• Support KAIZEN activities for continuous improvement
• Support Department Head/Group Head in Operations Planning related activities that may be assigned from time to time.