Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Specialism – Investment Banking Operations, Capital Market, Reference Data

Associate Process Manager- Responsibilities

• Lead and mentor the Reference Data team, ensuring high performance, accountability, and continuous development.
• Manage day-to-day reference data operations including creation, validation, maintenance, enrichment, and issue resolution.
• Manage the complete client onboarding lifecycle from initiation to activation.
• Establish and enforce data governance standards, controls, and best practices.
• Ensure data accuracy, completeness, consistency, and timeliness across systems and platforms.
• Collaborate with business, operations, compliance, technology, and analytics teams to support data requirements and strategic initiatives.
• Drive process improvements, automation initiatives, and operational efficiency.
• Monitor data quality metrics and implement corrective/preventive actions.
• Handle escalations related to reference data issues and coordinate resolution with relevant stakeholders.
• Support audits, regulatory reporting, and compliance requirements where applicable.
• Define and maintain SOPs, process documentation, and data dictionaries.
• Participate in system enhancements, testing, migrations, and transformation projects.
• Manage workload allocation, team capacity planning, and SLA adherence.
• Provide regular reporting and insights to management on operational performance and risks.
• Ability to manage and complete specific tasks with minimal direction
• Experience in financial services, banking, healthcare, retail, or enterprise operations environments.
• Knowledge of Master Data Management (MDM) platforms and data governance frameworks.
• Familiarity with tools such as Informatica, Collibra, Alteryx, Power BI, Tableau, or similar platforms.
• Experience with automation and process optimization initiatives.

• Understanding of regulatory and compliance requirements related to data management.

• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes

• Willingness to continuously learn, upgrade skills and stay relevant to business demands

• Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
• 2 + years of experience in experience in reference data, master data management, data operations, or related domains.
• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred
• Seeking a challenging new position in a dynamic high growth company and industry.
• Should be good with logical and quantitative abilities.

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.