Job Description

• Good communication and interpersonal skills – verbal and written (fluency in English and comprehension ability)

• Strong team player who exhibits patience as well as the ability to help team members
• Must be reliable in terms of attendance
• Professional behavior, appearance, and communication skills
• Basic knowledge of Excel and computer applications

• Good at preparing RCA (Root Cause Analysis) and identify trends to provide feedback

• Ability to adapt to frequent changes as per business requirement

• Flexible outlook to adjust to 24x7 shifts – ability to work in teams and in rotational US
  shifts

• Ability of analyze information, evaluate results, and choose the best solutions to resolve
  problems

• Ability to quickly and efficiently assimilate process knowledge

• Detail- and result-oriented, self-motivated with good analytical skills and ability to handle pressure

• Should not have any prior / ancillary commitments – part-time courses, tuitions, etc.