Job Description

岗位概述

作为DXC交付团队的客户单一联络点(SPOC)，统筹 AMS团队(北京/合肥/天津&大连)的AMS服务交付，负责客户关系维护、SLA管理、重大事件升级处理和商务沟通。

核心职责

• 作为客户单一接口人，统筹所有App相关服务交付
• 确保SLA/KPI达标，主导月度/季度服务回顾
• 重大事件(Incident)和问题(Problem)的升级处理
• 变更管理审批和监督
• 服务报告编制和提交
• 参与24×7全员On-call轮值(作为升级点)
• 协调Data和Apps两个团队之间的协作
• 推动持续改进(CSI)
• 工作模式: Onsite（常驻客户现场）
• 负责应用清单: SL=Apps全线61个应用(北京RTM-I/AI/M365/Traditional + 合肥HF/CDP + 津连WMS/License等)

应聘要求

• IT服务管理/计算机相关专业本科及以上
• 8年以上IT服务管理经验
• ITIL V4 Expert认证或PMP认证
• 有客户SPOC经验，优秀的沟通能力
• 了解AMS/L2运维模式
• 有制造业或汽车行业经验优先
• 中文母语，英文流利(商务谈判+文档)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here