AI Success™

Job Description

Job Summary
We are seeking an experienced and driven Senior Airfreight Customer Service Executive with 5–10 years of freight forwarding experience to handle key customer accounts, manage quotations, and support sales operations.
The ideal candidate should be capable of independently managing customer requirements, driving quotation strategies, and eventually taking on a full SOE role.
Key Responsibilities
•              Act as the main point of contact for key customers on airfreight inquiries
•              Handle end-to-end quotation (RFQ, ad-hoc, project shipments) with competitive pricing strategy
•              Liaise with airlines, co-loaders, and vendors to secure best rates and space
•              Follow up on quotations and drive conversion to confirmed bookings
•              Provide market insights (rates, capacity, peak season trends) to customers and internal team
•              Coordinate with operations, warehouse, and accounts for smooth execution
•              Support and work closely with Sales / SOE team on business development and account management
•              Monitor shipment progress and proactively manage exceptions
•              Maintain accurate records in system (e.g., Shipthis )
•              Mentor junior team members when required
Requirements
•              5–10 years experience in airfreight / freight forwarding
•              Strong knowledge of airfreight operations, pricing, and airline coordination
•              Proven experience in quotation handling and customer servicing
•              Familiar with Singapore Customs permits (XO, OD, etc.) is an advantage
•              Ability to work independently and handle key accounts
•              Strong communication, negotiation, and problem-solving skills
•              Proficient in MS Office and logistics systems
Preferred Profile
•              Experience handling key accounts / freehand customers
•              Strong network with airlines / co-loaders is a plus
•              Commercial mindset with focus on profitability and conversion
•              Leadership potential to step into SOE role
Working hours:
Mon to Fri 9am-6pm
Sat 9am - 1pm ( alternate sat after probation )

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry

IT & Software

Company Size

51-200 employees

Headquarters

Unknown

Year Founded

2012

Website

com.sg

Social Media

Senior Airfreight Customer Service / SOE (Sales Operations Executive)

Job Description

About Unison Group