UPS

Senior Air Freight Customer Service (Fashion)

UPS  •  Milan, IT (Onsite)  •  1 month ago
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Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This vacancy refers to three permanent Full Time positions.

The resource will be responsible for managing Extremely time-critical Air shipments, ensuring strict adherence to deadlines within the fashion industry, handling high-value and delicate goods, adapting to frequent last-minute changes and maintaining close interaction with luxury brands or fashion houses while delivering a high level of customer service.

The “senior” aspect means you’re not just executing tasks; you’re also handling complex cases, key clients, and sometimes mentoring juniors.

Responsibilities

  • Coordinate end-to-end air shipments (export/import)
  • Handle urgent fashion timelines
  • Act as main contact for clients
  • Manage documentation (AWB, customs clearance, invoices)
  • Solve disruptions (delays, customs issues, damages)
  • Work closely with airlines, warehouses, custom, customers.
  • Monitor KPIs and service performance
  • Support or supervise junior team members

Skills

  • Strong knowledge of air freight operations
  • Experience in fashion/logistics industry (preferred)
  • Familiarity with customs procedures and Incoterms
  • Excellent communication & client management
  • Ability to work under tight deadlines and pressure
  • Problem-solving mindset
  • Languages (English + Italian)

Working hours : 09:00-18:00

Location: Peschiera Borromeo (MI)


Employee Type:

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS

About UPS

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe.

As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!

Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.

Facebook: www.facebook.com/ups

Instagram: www.instagram.com/ups/

Twitter: www.twitter.com/ups

TikTok: UPS

YouTube: www.youtube.com/ups

Website

https://about.ups.com/

The UPS Foundation’s social impact report:

https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html

Career Site

upsjobs.com

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Atlanta, GA
Year Founded
1907
Website
ups.com
Social Media