Job Description

About the Role:

Atera is seeking an experienced AI Product Manager with a strong technical background to lead the development and evolution of our groundbreaking AI Autopilot product. This role is responsible for steering initiatives that dramatically increase operational efficiency by leveraging autonomous AI to resolve IT issues, automate Tier 1 support, and empower customers with true self-service IT. You will shape the future of our platform’s AI capabilities, making a bold impact on both the IT management software industry and the daily lives of IT professionals and end users.

Responsibilities:

• Lead and manage a dedicated AI squad, comprising cross-functional team members such as AI/ML engineers, developers, and product designers.
• Drive the strategic vision and roadmap for Atera’s AI Autopilot module, defining priorities based on customer needs, automation opportunities, emerging AI trends, and competitive benchmarks.
• Collaborate intensively with stakeholders to understand market trends, organizational pain points, and the evolving competitive landscape related to autonomous IT and agentic AI.
• Define and prioritize AI-driven product requirements, orchestrating feedback from users, market analysis, and internal specialists to maximize impact and adoption.
• Own the full AI product lifecycle, from ideation and prototyping to launch, continuous optimization, and post-release monitoring, with a focus on delivering measurable improvements in IT workload automation, ticket resolution speed, and user experience.
• Collaborate closely with Atera’s CTO, design, engineering, customer success, analytics, marketing, and support teams to steer AI development, deployment, and iterative enhancement.
• Establish and monitor KPIs for Autopilot usage, SLA improvements, and automation impact, using analytics to refine AI workflows and effectiveness.
• Champion secure, ethical, and compliant use of AI, ensuring privacy and governance within all automation flows.
• Work directly with design partners and customers to deliver a 100% market fit product.

Requirements

Requirements:

• 5+ years of experience as a Product Manager for technical products in a SaaS environment, including at least 2 years designing, launching, or actively managing products with integrated AI features, platforms, or tooling.
• Strong understanding of agentic AI, autonomous workflows, and ITSM automation—a significant advantage.
• Experience as an engineer or equivalent role is an advantage.
• Proven track record of driving successful cross-functional teams to deliver high-impact products.
• Deep technical expertise in software development methodologies, particularly for AI and automation solutions.
• Outstanding analytical skills; ability to convert abstract concepts and stakeholder pain points into actionable product/AI product requirements.
• Excellent communication and presentation skills for collaborating with technical and non-technical audiences.
• Hands-on familiarity with Agile development methodologies and product management tools.
• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field (preferred); advanced degrees or AI certifications are highly valued.

About Atera

More about Atera

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.