Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

• Fluency with AI-assisted and agentic development workflows for design, implementation, testing, debugging, and refactoring
• Thoughtful use of these tools while maintaining production-quality engineering standards
  All systems are built to meet high standards for reliability, security, and auditability, reflecting the responsibility of deploying autonomous AI in a financial services environment.

• 8+ years of software engineering experience, including meaningful production experience with LLMs or applied ML systems.
• A track record of shipping AI-powered or agentic systems that real users depend on.
• Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure.
• Hands-on experience with modern LLM tooling and agentic patterns and architectures.
• Fluency with AI-assisted and agentic development workflows.
• Strong sense of ownership and sound technical judgment.
• Comfort operating with ambiguity and turning it into shipped reliable product.
• A strong product mindset and customer orientation.
• Experience building agentic systems in fintech or other regulated industries.
• Experience as a founding engineer or early technical contributor in high-growth environments.
• Demonstrated ability to ship technically complex systems in regulated contexts that customers actively rely on.
• Meaningful open-source contributions, particularly in AI or developer tooling.
• tial counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.