Job Description

Senior AI Consultant

Department: Delivery

Employment Type: Full Time

Location: Netherlands

Sabio Group is a trusted expert in AI, Contact Centre and Data. We design, build and run automation‑led customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We’re collaborative, curious and outcomes‑driven, and we invest in people who want to learn and grow in a supportive, inclusive environment.

Role Purpose


We are looking for a Senior AI Consultant to join our UX team within the AI Practice, supporting the International Card Services (ICS) automation programme in the Netherlands.

This role is responsible for leading AI consultancy, journey design and optimisation activities, working directly with customer stakeholders to shape automated experiences that drive containment, improve service performance and deliver measurable value.

The role requires a strong Dutch‑speaking consultant who can run workshops, influence decision‑making, steer customer thinking, and ensure solutions align with best practice. You will identify and define new use cases, evaluate opportunities for automation, and help evolve the service to meet customer and operational goals.

Key Responsibilities

• Lead customer workshops to design, review and optimise automated journeys for contact centres.
• Provide AI consultancy on best practice, conversational design, experience strategy and metric‑driven automation improvement.
• Analyse performance data and identify opportunities to improve containment rates, CX, efficiency and solution performance.
• Create clear, actionable use cases for development teams, ensuring alignment with business goals.
• Identify further automation opportunities, advising customers on prioritisation and expected impact.
• Work closely with customer stakeholders, facilitating discussions and enabling decision‑making even in complex or ambiguous scenarios.
• Collaborate with Sabio delivery, UX and engineering teams to ensure cohesive end‑to‑end solution delivery.
• Represent Sabio on‑site as required, providing a trusted local presence for Dutch‑speaking stakeholders.

Skills, Experience & Competencies

Essential

• Native/Fluent Dutch speaker, with strong English communication skills.
• Demonstrable experience designing automated contact centre journeys (voice or digital).
• Strong consultancy skills — able to engage stakeholders, lead workshops, and drive consensus.
• Understanding of automation KPIs including containment, AHT, NPS, call deflection and CX metrics.
• Ability to turn customer business challenges into structured use cases and improvement plans.
• Comfortable working with technical and non‑technical audiences.
• Able to influence outcomes, facilitate decisions and manage differing viewpoints.
• Experience working with AI‑driven conversational or self‑service solutions.

Nice to Have

• Experience in Financial Services or Dutch‑regulated customer‑facing environments.
• Exposure to tooling used in conversational design or CX/automation insights.
• Familiarity with multi‑channel customer service operations.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private healthcare

Plus many more! ( Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.