Job Description

• Bring your financial services expertise to Qantas Loyalty and make an impact as a Senior Agile Business Analyst
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position, based at hour head office in Mascot, Sydney

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As a Senior Agile Business Analyst – Financial Services, you will partner with the Product Manager, Squad Lead and cross-functional teams to turn business strategy into well-defined product initiatives and measurable outcomes. You will bring deep financial services expertise and strong domain knowledge across credit cards and home loans. Using customer insights, data and commercial judgement - you will identify opportunities to improve products and processes, strengthen regulatory compliance and deliver better customer experiences. You are a customer-focused analyst who can simplify complex problems, navigate ambiguity and influence stakeholders at all levels in a fast-paced Agile environment.

Key responsibilities:

• Assess customer needs, business processes, regulatory requirements and industry trends.
• Develop evidence-based recommendations that balance customer, commercial, technical and regulatory considerations.
• Define the value, business rules, feasibility and delivery costs of proposed features.
• Support product prioritisation and roadmap decisions.
• Translate product objectives into clear requirements, user stories, process designs and acceptance criteria.
• Map customer journeys and identify product and process improvements.
• Support quality assurance, solution testing and successful implementation.
• Communicate complex requirements clearly and align stakeholders across the organisation.

You will bring:

• 5+ years’ experience as an Agile Business Analyst, including significant experience in financial services.
• Tertiary qualifications in business, finance, IT, engineering, data science or a related field.
• Deep domain knowledge of credit cards and home loans, including their customer journeys, operational processes and regulatory requirements.
• Strong knowledge of regulatory, compliance and risk considerations across the product-delivery lifecycle
• Proven ability to gather, prioritise and communicate requirements through user stories and clear acceptance criteria.
• Strong data analysis, research, commercial and problem-solving capabilities.
• Experience with Agile and customer-centred approaches such as Scrum, Kanban, Lean, design thinking and continuous improvement.
• Proficiency with collaboration and delivery tools such as Jira and Confluence.
• Strong communications, stakeholder-management and influencing skills.
• Agile certifications, such as Scrum Master or Product Owner are desirable.
• Experience in the airline or loyalty sectors will also be highly regarded.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 8th of September

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.