Job Description

Business Analyst / Digital Fundraising Project Manager

Unit: Digital Fundraising & Systems (IDS)

Preferred location: Vienna (Austria)

Part time: 0,75%

Duration: limited 1 year with possibility of extension

About us

SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.

Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.

Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.

They contribute to the leadership of SOS SOS Children's Villages International (CVI) including enabling sound budgeting and financial management by leaders and managers in the two units: FCS (Federation Secretariat) and IDS (International Development Support).

Mission

The Digify Service provides a shared global digital fundraising platform, tools, and expertise that enable Member Associations to grow sustainable online income. It ensures that digital technology, content management, and data systems are efficient, secure, and adaptable to local market needs while maintaining global standards and economies of scale.

Through shared global governance, coordination, and continuous improvement, Digify drives innovation, cost efficiency, and shared learning across the federation. Serving around 50 member associations and contributing to more than €60 million in annual income, it plays a central role in digital transformation and supporter engagement — maximizing impact for children, families, and communities.

The Digital Fundraising Project Manager supports the implementation, enhancement, and continuous development of the Digify digital fundraising platform and related tools. Acting as a bridge between Member Associations, technical teams, and vendors, the position ensures smooth project delivery, integration with systems such as donation tools, webshops, and analytics, and adherence to global standards and timelines.

This role coordinates digital fundraising initiatives and provides expert guidance and capacity-building support to Member Associations, helping them strengthen their digital presence, campaigns, and income growth. By fostering collaboration, knowledge exchange, and innovation, the role contributes to the federation’s goal of building sustainable, data-driven, and impactful digital fundraising operations worldwide. This position may also co-lead cross-regional pilots or innovation projects, supporting the testing and rollout of new tools, processes, or approaches across participating Member Associations.

Note: Within the Digify Service, Digital Fundraising Project Managers hold differentiated responsibilities and specializations depending on regional context, project scope, technical focus, and IF4C investments or line management responsibilities; while the overall purpose and core accountabilities remain the same, individual roles may emphasize specific areas such as implementation and platform management, digital campaign delivery, analytics and optimization, IF4C coordination or member association capacity building. This flexibility ensures that the service can effectively meet diverse country needs and operational realities across regions.

Tasks and Responsibilities

• Plan, coordinate, and implement digital fundraising projects within the Digify service, ensuring timely delivery and adherence to quality standards. Oversee project timelines, key milestones, and resource allocation in collaboration with technical teams, vendors, and Member Associations, while monitoring progress and mitigating risks through appropriate corrective actions and escalation mechanisms.

• Ensure full compliance with global standards, security requirements, and brand guidelines across all phases of the project lifecycle.

• Provide functional guidance and advisory support to Member Associations on digital fundraising operations, ensuring alignment with Digify standards, while deferring technical solution design to specialized teams.

• Design and deliver training sessions, workshops, and knowledge-sharing initiatives to strengthen local capacities in digital marketing, platform utilization, and data analytics. Promote the systematic exchange of best practices, success cases, and lessons learned across regions to encourage innovation and continuous improvement.

• Support the contextual adaptation of Digify solutions to align with local market conditions and fundraising strategies.

• Collaborate with Member Associations to develop digital fundraising roadmaps and pilot innovative approaches in local contexts. Facilitate strategic alignment, capture insights from successful initiatives, and coordinate the scaling of effective models across the federation to enhance collective income generation.

• Maintain structured communication and coordination with Member Associations, vendors, and internal stakeholders. Contribute to vendor selection, onboarding, and performance assessment in coordination with the Digify System & Services Supervisor, ensuring compliance with procurement and financial procedures and maintaining transparent documentation.

• Track and report on project performance indicators, lessons learned, and best practices to the Global Head of Digital Fundraising.

• Contribute to the continuous improvement of processes, documentation, and service delivery. Participate in global and regional Digify coordination meetings and represent assigned projects in cross-functional discussions.

Responsibilities to Uphold Safeguarding (standards) and Promote a Safe Environment

As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to:

• Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.

• Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.

• Integrate safeguarding principles into your daily decisions and tasks.

• Report any safeguarding concerns promptly and in line with procedures.

• Promote values-based culture, accountability and zero tolerance of harm.

Requirements

• ​A Master’s degree is required, preferably in Marketing, Business Administration, Digital Media, Communications, Information Technology, or a related field.

• Additional certifications in Project Management (e.g., PMP, PRINCE2, Agile/Scrum) or Digital Marketing are considered an asset.

• A minimum of five years’ experience in digital project management, digital fundraising, or digital marketing is required, ideally within an international or non-governmental context.

• Demonstrated experience in managing multi-stakeholder digital projects, including website development, campaign execution, or platform integration, is essential.

• Experience with digital fundraising tools and platforms—such as CMS, CRM systems, payment gateways, and analytics tools—is required.

• Familiarity with online marketing channels, including SEO, SEM, email marketing, and social media advertising, as well as performance measurement frameworks, is expected.

• Proven ability to collaborate with technical teams, external agencies, and vendors across multiple countries and time zones is required.

• Experience in capacity-building, training, or knowledge-sharing initiatives is considered an advantage.

• English – Fluent

• German – Fluent, required for coordination with key Member Associations and vendors in the EUNA region

• Spanish – required for engagement with LAAM associations

Technical Skills

• Digital fundraising and payment platforms

• Marketing automation and analytics

• Training and facilitation

• Digital project management tools (e.g., JIRA, MS Project)

• Content management systems (CMS) and integrations

• Agile, product, and project management methodologies

• Web analytics tools (e.g., Google Analytics, Tag Manager, Data Studio)

• Marketing automation and email campaign tools

• SEO/SEM, social media advertising, and conversion optimization

• UX/UI and web design principles

• Agile/Scrum framework knowledge

• Customer Relationship Management (CRM) systems (desired)

• Data visualization and reporting tools (e.g., Power BI, Looker Studio) (desired)

Other Competencies and Soft Skills

• Analytical and solution-oriented mindset

• Strong communication and stakeholder coordination skills

• Ability to collaborate effectively across departments and regions

• Results orientation and accountability for delivery

• Innovation and continuous improvement mindset

• Flexibility and resilience in dynamic, multicultural environments

Ways of working:

• Global collaboration and communication – Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.

• Cross-functional collaboration – Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation’s mission.

• Effective collaboration within matrix structures – Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.

• Flexibility and adaptability – Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.

• Ownership and accountability – Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.

• Strengthening member associations and their autonomy – Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.

• Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.

What We Stand For 

SOS Children’s Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action. 

SOS Children’s Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy. 

In addition, SOS Children’s Villages apply a zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process. 

Successful candidates will have to submit a criminal record certificate, current within the last three years. In accordance with the organisation’s child protection policy, these positions will be subject to criminal record checks. 

How to apply?

If you are interested in this position, please send your detailed application in English through ICISMs here: https://careers-sos-kd.icims.com/ until 31.5.2026

Please note that applications will be reviewed and suitable candidates will be contacted for interviews on an ongoing basis. The position will remain open until filled.