Job Description
About Benefits Delivery & Administration (BDA)
Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence. Leveraging deep consulting expertise and user‑centered technology, BDA delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies.
BDA comprises the following service lines:
- Benefits Outsourcing (formerly TAS North America)
- Group Marketplace (formerly Group Exchange)
- Benefits Accounts (formerly Consumer Directed Accounts; Acclaris)
- Individual Marketplace (formerly Individual Exchange)
Principal Duties & Responsibilities
KPI Management
- Administer ongoing benefits system activities.
- Receive and process import files containing indicative, election, dependent, and beneficiary data.
- Generate payroll/vendor feeds and prepare ad‑hoc management reports.
- Process and fulfil confirmation statements and benefit‑related materials.
- Support system testing (web, interfaces, system‑generated reports) for new and ongoing systems.
- Review error logs and resolve issues using case management tools.
- Exercise independent judgment while addressing client issues.
- Develop and maintain system documentation and processing calendars.
- Set up and test encryption and data transmission protocols with clients and vendors.
- Manage fulfilment inventory with clients.
- Provide support and backup to team members as required.
- Participate in client status calls to strengthen partnerships.
- Attend internal project meetings to ensure smooth transition into ongoing administration.
- Meet service level agreements for all assigned clients.
Additional Responsibilities
- Support project teams to deliver high‑quality, on‑time, within‑budget client assignments.
- Ensure 100% compliance with SOC1 and Professional Excellence guidelines.
- Analyze workflows and recommend process improvements for efficiency.
- Gain a clear understanding of system interfaces with HRIS, payroll, and insurance carriers.
Relationship Management
- Proactively share knowledge and experience within the team.
- Build strong partnerships and work collaboratively across teams.
- Contribute towards internal and client‑focused objectives.
Key Competencies
- Client Focus
- Driving Excellence
- Influencing Stakeholders
- Adaptability to Change
- Team Collaboration
Required Qualifications & Experience
Education
- Bachelor’s degree (minimum requirement).
Knowledge, Skills & Abilities
- Proficiency in MS Office applications.
- Strong written and verbal communication skills; especially effective verbal communication.
- Ability to follow up with diverse stakeholders and navigate internal networks.
- Proactive, results‑driven, self‑starter attitude.
- Positive approach to change and continuous improvement.
- Effective team player with willingness to share best practices
