Job Type: Permanent
Location: Any of our locations. Hybrid. Infrequent travel to office.
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.
Closing Date: 26th October
Salary and benefits: £50,000 - £52,000, plus an indicative bonus range of 16% up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
We’re looking for an experienced Senior Advice Quality Consultant with a strong background in financial services, who is customer and colleague focused, combined with a practical knowledge of risk management and regulatory requirements, ideally with life and pensions knowledge. Previous experience in an Advice Quality Control environment would be an advantage.
As a Senior Advice Quality Control Consultant, you will be accountable for the delivery of quality monitoring across our Advice business area (i.e., call monitoring and process outputs etc.). Quality assessments will focus on both customer outcomes and experience and will be undertaken in accordance with our Quality Framework.
What are we looking for?
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
· Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
· Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
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We’re Phoenix Group, and our customer brands include SunLife, Standard Life, Phoenix Life, and ReAssure. While we have a thriving ‘open’ business through the Standard Life and SunLife brands, a key driver of value for us is our expertise in managing ‘heritage’ books of business no longer open to new customers.
We have offices around the UK as well as operations in Dublin and Frankfurt. As one of Britain’s Top Employers, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.
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