Job Description

Market Range: 04

Hiring Salary: $18.54./Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:

The Senior Admitting Clerk serves as the first point of contact for patients in the Oral Surgery department. This position provides front-desk and patient-access support by answering a multi-line telephone system, welcoming and scheduling patients, completing check-in activities, maintaining accurate patient and insurance information, and recording treatment costs and payments in two billing systems.

1. Welcomes patients and serve as the department’s front-desk and first-contact resource in a professional, service-oriented manner.
2. Answers the multi-line telephone system, respond to routine inquiries, and direct calls or patients to the appropriate provider or service area.
3. Manages the patient sign-in process and check in undergraduate and graduate oral surgery patients in two separate billing systems.
4. Enters and maintains new-patient demographic information accurately in both billing systems.
5. Schedules patient appointments with the appropriate providers according to departmental procedures and availability.
6. Collects, copies, verifies, and enters medical or dental insurance information as needed.
7. Prepares patient payment slips or cash clips and enter treatment costs and payments into two separate billing systems.
8. Protects patient confidentiality, follows HIPAA requirements, and ensures required HIPAA forms are signed and documented in both systems.
9. Performs other duties as assigned.

MINIMUM REQUIREMENTS:

EDUCATION:

High School Diploma or GED. (TRANSCRIPTS REQUIRED)

EXPERIENCE:

One (1) year of clerical experience. (Experience working in healthcare is preferred.)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to manage a multi-line telephone.