Job Description

Market Range: 04

Hiring Salary: $18.00/Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:

The Senior Admitting Clerk maintains the day-to-day activities of the front desk, including clerical and creating/updating patient records in the Clinical Software for the College of Dentistry.

1. Creates new patient records for screening, orientation, oral diagnosis, emergency, pediatric, oral surgery, dental hygiene, and undergrad clinic.
2. Verifies patient demographics and enters information into Clinical Management software.
3. Captures patient photos for chart and signatures for proper forms and consent.
4. Answers multi-line telephone and greet patients/visitors for the department.
5. Manages the Medical Consults for all undergraduate patients and alerts undergraduate students assigned to the case.
6. Manages the Access database which records the yearly flow of potential patients to the College that were accepted, declined, referred and/or did not show for screening/orientation appointment.
7. Process payments from patients including but not limited to credit cards, cash payments, and online payment methods.
8. Reconciles cash, check, and credit card payments with the Patient Accounting Software's bank deposit reports to comply with the College of Dentistry's financial policies and procedures.
9. Interacts with patients via phone to inform them of balances due or credit balances owed to the patient.
10. Collects payments data to process payments via phone by credit card payments and other current and future payments.
11. Performs other duties as assigned.

MINIMUM REQUIREMENTS:

EDUCATION:

High School Diploma or GED. (TRANSCRIPTS REQUIRED)

EXPERIENCE:

One (1) year of clerical experience. (Experience in a dental or medical office is preferred.)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to manage a multi-line telephone.