Job Description

Senior Admissions Support Worker

At The Nelson Trust, we support people affected by substance use and multiple disadvantages to make positive, lasting changes in their lives. Through our trauma-informed services, we empower individuals to achieve recovery, improve wellbeing and build brighter futures.

We are looking for a compassionate and organised Senior Admissions Support Worker to join our welcoming Admissions Team. As the first point of contact for individuals accessing our residential rehabilitation services, you will play a vital role in creating a positive, safe and supportive experience from the very beginning of their recovery journey. This is an exciting opportunity for someone with assessment experience, strong interpersonal skills and a passion for leading and developing others

Salary £29,000 - £30,500 per annum
Hours 35 hours per week, Monday to Friday, 9.00am – 5.00pm (with flexibility to work outside normal hours when required)
Pension Auto-enrolment pension with 6% employer contribution
Location Stroud, Gloucestershire

What will you do?

• Complete client risk and needs assessments
• Support clients through the admissions process
• Build positive relationships with referrers and partners
• Support families and signpost to relevant services
• Assist with the day-to-day running of the Admissions Team
• Line manage and support new team members
• Maintain accurate records, data and reports
• Promote trauma-informed and person-centered practice

What we are looking for

• Full UK driving license and access to a car
• Experience supporting people affected by substance misuse
• Knowledge of safeguarding and trauma-informed practice
• Excellent communication and relationship-building skills
• Strong organisational and IT skills
• Attention to detail and ability to manage competing priorities
• Experience supporting or supervising colleagues
• A warm, empathetic and professional approach

What we offer

• Holidays: 25 days annual leave plus bank holidays (pro-rata), increasing by 1 day for each year of service up to a maximum of 30 days
• Pension: 6% employer contribution
• Investment in your development through training, supervision and career pathways
• Access to wellbeing and employee assistance support
• Death in service benefit (2x salary)
• Refer a Friend scheme
• Blue Light Card discounts
• Eye care scheme
• Bike to Work scheme

Closing date: Thursday 13th August 2026

Interviews Thursday 20th August 2026

The advert may close early if suitable candidates are identified.

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.