Job Description

Job Summary

The Sr. Administrator for Support & Operations plays a critical role in enhancing customer satisfaction by providing advanced technical support and troubleshooting for Azure IaaS and Windows environments. This role involves in-depth root cause analysis and proactive problem resolution, ensuring compliance with quality standards and regulatory requirements while fostering a collaborative and efficient operational atmosphere.

Key Responsibilities

• Design and implement Infrastructure as Code (IaC) using Terraform for cloud and on-prem environments.
• Develop reusable Terraform modules for scalable infrastructure deployments.
• Manage provisioning of cloud resources across AWS, Azure, and GCP.
• Implement Terraform state management (remote backends like S3, Azure Storage).
• Integrate Terraform with CI/CD pipelines for automated deployments.
• Ensure infrastructure versioning and change tracking using Git.
• Implement security best practices and compliance policies in Terraform code.
• Perform infrastructure cost optimization and resource lifecycle management.
• Troubleshoot and resolve infrastructure provisioning issues.
• Collaborate with DevOps and Cloud teams for automation initiatives.
• Automate infrastructure provisioning using Terraform and orchestration tools.
• Maintain proper documentation and governance of IaC standards.

Skill Requirements

• IaCTools: Terraform (Core, Cloud), Terragrunt
• Cloud Platforms: AWS, Azure, GCP
• ConfigurationMgmt: Ansible (good to have)
• CI/CD Tools: Jenkins, GitHub Actions, Azure DevOps
• Scripting: Python, Bash
• Version Control: Git, GitHub, Bitbucket
• State Management: Remote backend setups, locking mechanisms

Other Requirements

• 12+ years of IT experience with 4+ years in Terraform
• Hands-on experience building scalable infrastructure using Terraform modules
• Experience managing multi-cloud environments using IaC principles
• Integrated Terraform workflows into CI/CD pipelines
• Implemented remote state management and environment segregation
• Strong understanding of cloud architecture and networking
• Automated infrastructure provisioning, reducing manual efforts significantly
• Experience with infrastructure cost optimization and governance