Job Description

Job Summary

Job Summary : supporting Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues related to Saviynt's IAM platform, ensuring clients' security, compliance, and access control needs are met.

Job Description : • Troubleshoot and resolve complex technical issues related to Saviynt\\\'s platform.\\r\\n• Collaborate with clients and cross-functional teams to address IAM challenges and provide solutions.\\r\\n• Manage and maintain Saviynt\\\'s IAM systems and configurations.\\r\\n• Resolve tickets escalated from L1/help desk including user access issues, provisioning issues, configuration errors and providing timely resolution to the logged tickets\\r\\n• Implement minor configuration changes such as modifying workflows or updating roles to fix the issues\\r\\n• Run access recertification campaigns, generate and share ad hoc reports\\r\\n• Support AD based and out of the box applications onboarding by performing testing and resolving the issues\\r\\n• Work closely with L3 resource for escalated issues \\r\\n• Assist in knowledge sharing and training of L1 support and clients on Saviynt\\\'s IAM platform.\\r\\n• Run health checks and share reports\\r\\n• Participate and contribute to requirement gathering activities\\r\\n• Collaborate with L3 resource to work on integration/connector related issues which require heavy configuration change\\r\\n• Monitor/analyze the logs for any errors, debug and troubleshoot issues related to Saviynt EIC\\r\\n• Customize reports as per requirement\\r\\n• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.\\r\\n• Ensure security, compliance, and access control requirements are met through Saviynt.\\r\\n• Utilize scripting languages and tools to automate IAM processes and tasks.\\r\\n• Participate in the continuous improvement of IAM support processes and best practices.\\r\\n

Key Responsibilities

Job Summary : supporting Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues related to Saviynt's IAM platform, ensuring clients' security, compliance, and access control needs are met.

Skill Requirements

Skill Requirement : Saviynt identity and access management (IAM) solutions,

Other Requirements

Job Summary : supporting Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues related to Saviynt's IAM platform, ensuring clients' security, compliance, and access control needs are met.