Job Description

Job Summary

L2 Identity and Access Managementrn Must have 5-6 years of experience in IAMrnMust have experience in Saviynt product SSOrnShould be able to troubleshoot & resolve IGA provisioning & governance issues.rnShould be able to debug integration issues with target systems & Ticketing systemrnShould be able to interact with customer stakeholdersrnShould be able to extract logs and debug filesrnShould be able to raise vendor tickets and get them resolved if any product related issuesrnShould be able to provide the RCA (root cause analysis) of the incidentsrnShould be able to write documentationrnShould be able to onboard basic connectors like AD, JDBC, CSV, Logical ConnectorsrnShould be proficient in SQL query languagernMust be experienced in debugging rules & reportsrnMust be experienced in writing Custom reports using sql queriesrnMust be experienced in consuming webservicesrnMust have experience in LDAPrnMust have experience in Azure SSO or any other SSO toolrnMust have experience in Azure MFArnMust be expert in integration using SAML,OAUTH & WS-FederationrnMust have experience in Http and how assertions are managedrnExperience in AD & Azure AD SynchronizationrnShould be able to troubleshoot & resolve SSO issues.rnShould be able to extract logs and debugrnShould be able to raise vendor tickets and get them resolved if any product related issuesrnShould be able to provide the RCA (root cause analysis) of the incidentsrnShould be able to onboard new applications on Azure platformrnShould be able to make Azure SSO configuration changes if requiredrnShould have LDAP experiencernShould be able to write Documentation

Key Responsibilities

1. Provide Advanced Technical Support By Leveraging Saviynt And Java Technologies To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Security Issues.
2. Ensure Adherence To Quality Standards, Regulatory Requirements, And Company Policies In All Support Activities, Enhancing Operational Compliance And Efficiency.
3. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Strengthening The Organization'S Security Posture.
4. Conduct Knowledge Base Updates And Management, Contributing To Continuous Improvement Initiatives And Facilitating Training Sessions For New Team Members To Enhance Their Technical Skills.
5. Monitor And Optimize Customer Experience Metrics By Focusing On First Call Resolution And Minimizing Rejected Resolutions, Thereby Mitigating Potential Security Threats And Improving Csat Scores.

Skill Requirements

1. Proficient In Saviynt For Identity And Access Management.
2. Strong Knowledge Of Java Development For Support And Operations Tasks.
3. Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.
4. Familiarity With Itil Processes And Frameworks To Enhance Service Delivery.
5. Excellent Communication Skills To Effectively Interact With Customers And Support Teams.

Other Requirements

1. Optional But Valuable Certifications: Saviynt Certified Administrator, Java Se 11 Developer Certification