Job Description

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview

Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Position Purpose: Lead a team of offshore analysts responsible for the timely follow up and resolution of Global Payments related investigations, supporting hubs in ASIA, EMEA and LATAM. Develop relationships with correspondent banks and establish effective escalation channels to better conclude sensitive, high value, or longstanding cases. Build and maintain strong control functions to ensure satisfactory conclusion of all tasks. To develop team members and address staffing issues as and when they arise. The role in based Bangalore.

Primary duties will include:

• Oversight of all investigation cases supported by the offshore team utilising management dashboards and reporting.

  · To ensure the team process and concludes all Nostro breaks in a prompt and efficient manner (EG BCNR, Non-Receipts, Recalls, Unknown Credits)

  · To drive longstanding and complex cases with both internal and external parties and to identify and report associated operational risks.

  · To ensure the team prioritise all high value and sensitive cases (EG VIP clients and counterparties).

  · To act as the primary escalation for investigation cases in the region.

  · Review and assess investigations conducted by the team to ensure the approach is in line with procedures and meets service level expectations

  · To both conduct and coordinate with the departmental training resource to ensure that all members of the team are adequately trained in handling both simple and complex investigations

  · Provide input into the personal training and development plans of teams members and to allocate sufficient time to ensure the plans are executed. To educate, mentor and direct the team as required.

  · To assist the team with daily workload during periods of high volume or staff shortage

  · To ensure adequate task management and execute periodic controls for all tasks (plus ensure team adhere to a daily checklist)

  · Report to the Head of Investigations and implement solutions and approach to deliver strategy and objectives.

  · Participation in functional meetings with peers throughout the globe to align and streamline processes, and to solve high impact issues.

  · To ensure that all audit recommendations are followed up and addressed within agreed timescales.

  · To comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.

  · Ad hoc duties as required.

Qualifications

Knowledge and Experience:

· Previous experience of successfully managing a small/medium size Investigations Team preferably in the FX/Payments space

· Extensive payments and investigations experience, specifically in emerging market currencies

· Experience utilising / configuring of online investigations packages

· Proven record in minimising operational losses and streamlining workflows

· Strong operational knowledge of SWIFT Standards inc (ISO20022)

· A keen interest and up to date knowledge of payment trends and technologies

Qualifications and Skills:

· Strong Management Skills (Including hands on management)

· Lateral thinker able to solve problems and determine action plans

· Able to thrive in a fast-paced, challenging environment with competing priorities.

· Excellent organisational and communication skills

· Ability to work accurately in a pressurised environment within stringent deadlines

· Ability to direct and develop a team ensuring priorities are met and tasks completed within agreed timeframes

· Finance or Business degree (preferable)