Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Minimum Requirements...

• Namibian citizenship
• Grade 12 with a minimum of 25 points
• Appropriately 2 – 3 years customer service experience
• Computer literate – MS package is essential
• Analytical and client care skills are essential
• Strong written and verbal communication skills
• Proven ability to meet and exceed tough business targets on a consistent basis
• Ability to work under pressure whilst remaining professional
• Strong team building skills
• A positive attitude and passion for customer service and relationship building
• Experience in the local vernacular will be an added benefit
• Knowledge of business Products and Systems

Job Specification...

• Providing quality service and outstanding client care.
• Supplying customers and intermediaries with detailed product and portfolio information.
• Ensuring all work and query resolutions comply with business processes, policies, and quality standards.
• Acting as a mentor to less experienced consultants.
• Performing general office administration such as follow-ups, cessions, benefit payments, and policy changes.
• Maintaining a record of all complaints received through the mailbox.
• Assisting with ad-hoc tasks as required.
• Delivering high-quality client service while meeting daily production targets and effectively managing tasks and time.
• Taking personal responsibility and accountability for accurate, complete, and timely task delivery.
• Continuously developing and enhancing process and technical skills through training, assessments, and coaching initiatives.

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities

Administration

Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.

Business Meetings/Events Arrangement

Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following instructions to ensure more senior colleagues or a senior executive make the best use of their time.

Correspondence

Prepare routine letters, email, minutes of meetings, and reports for approval by more senior colleagues or a senior executive.

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Insights and Reporting

Extract and combine data to generate standard reports.

Budgeting

Monitor and analyze data using budgeting systems and protocols.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Procurement

Support others by carrying out simple procurement tasks. Involves following established procedures.

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Directs WorkDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

23 June 2026 , 23:59

The Old Mutual Story!