Job Description

Swansea NSW | Hybrid opportunity | Full-time

At LifeFul, we believe people with disability should be respected, supported and empowered to live the best life they are capable of.

We’re looking for an experienced NDIS Senior Administrator to join our team in Swansea. This is a diverse and hands-on role for someone who loves being organised, solving problems, supporting people and finding better ways of doing things. You’ll work closely with our Chief of Staff and provide high-level administrative support across the organisation, with exposure to executive support, finance administration, client intake, operational coordination, systems and process improvement.

This is a great opportunity for an experienced administrator who is ready to step into a role with greater responsibility and influence.

What you’ll be doing

This is a varied role where you’ll provide senior administrative support across LifeFul, including:

• Supporting the Chief of Staff and wider leadership team with high-level administration and coordination
• Providing guidance and support to the administration team
• Assisting with finance administration, billing, invoices, reconciliations and reporting
• Supporting client intake, onboarding, referrals and stakeholder enquiries
• Maintaining accurate records across LifeFul’s systems and ensuring data integrity
• Supporting managers and operational teams with reporting, scheduling and general administration
• Identifying opportunities to improve systems, streamline processes and introduce efficiencies

About you

You’re an experienced administrator who enjoys being the person who keeps things moving.

You’ll be someone who can confidently juggle competing priorities, work independently, communicate with a wide range of people, and maintain a high level of accuracy even when things get busy.

We're looking for someone with:

• 5+ years' experience in senior administration, business support or office management.
• NDIS experience is highly regarded
• A Cert IV or higher in Business, Finance or Accounts is highly regarded
• Experience in the disability sector is highly regarded.
• Experience with HubSpot, CareView, ShiftCare or Splose is highly regarded.
• Experience supporting senior managers, executives, or leadership teams.
• Strong Microsoft 365 skills, including Word, Excel, Outlook, Teams, SharePoint, and Lists.
• Excellent organisational, planning, and time-management skills.
• Exceptional attention to detail and accuracy.
• A high level of professionalism, discretion, and confidentiality.
• Experience working in a fast-paced environment with competing priorities.
• Most importantly, you’ll be energetic, positive, personable, and genuinely enjoy working with people.

Why LifeFul?

At LifeFul, our values aren't just words on a wall. They guide how we work and how we support our clients and each other.

You'll join a team where we're encouraged to take initiative, challenge the way things are done, and continuously look for ways to improve.

The role is based in Swansea, NSW, with the opportunity to work from home as part of a hybrid arrangement, subject to performance and manager approval.