An SCCM / MECM (Microsoft Endpoint Configuration Manager) L2 Administrator manages day-to-day endpoint infrastructure, software deployments, and patch compliance while resolving escalated technical issues
Incident & Request Management: Handle escalated L2 support tickets regarding failed software installations, broken client agents, or policy sync errors.Software Distribution & Patching: Create, test, and deploy applications, monthly Microsoft updates, and third-party patches, ensuring high compliance percentages.Operating System Deployment (OSD): Maintain boot images, drivers, and Task Sequences for Windows 10/11 deployments using Windows Deployment Services (WDS).Client Health & Infrastructure Monitoring: Monitor site status, boundary groups, distribution points, and client agent health metrics.Reporting & Automation: Write basic SQL queries or use PowerShell scripts to generate custom reports on hardware/software inventory and deployment statuses.Modern Management Transition: Support cloud integration, co-management setups, and Autopilot provisioning workflows alongside traditional SCCM.
Technical Knowledge: Deep understanding of MECM/SCCM architecture, WSUS configuration, Active Directory, and Group Policies.Scripting: Proficient in PowerShell or VBScript for task automation and fix deployments.
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