Job Description

Job Summary

Resource should have minimum 6+ years of relevant experience on Print service including LRS, HP, GMPS

Key Responsibilities

Roles and responsibilities

• Manage in-scope Backend Print Management Tool
• Provide information about installed print queue names to customer
• Provision unmanaged printers to Customer printer portal & enroll for print queue management
• Conduct adequate testing and certification
• Provide Level 2 & 3 support
• Provide Incident Resolution & Root Cause Analysis
• Provide advice to Customer via Team lead on:
• Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications
• Potential impact on performance
• Technical feasibility
• Report printing problems
• Provide usage-based reporting
• Provide technical assistance for Print Configuration Services
• Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations
• Review and approve standard Print Configuration Specifications
• Implement and deploy Print Configuration for in-scope Hardware from a centralized management system
• Conduct system-level and End-User testing of Print Configuration(s) to validate that they perform in accordance with the approved Specifications and can be deployed successfully
• Managed Print Configuration testing results
• Manage deployment efforts using formal project management tools, methodologies and standards
• Manage and/or coordinate upgrades, patches and alerts
• Create /update new knowledge articles for newly identified issues and their resolution.
• Should resolve ticket and service request within agreed SLA.
• Should be a Team player
• Reports to Team Lead for any escalated issues.

Skill Requirements

Skills Required

• Print Configuration Management
• Print Environment Monitoring
• Print Environment Management
• Print Firmware Management
• Print Driver Management
• LRS VPSX Queue for Special Print Unmanaged Printers
• LRS Portal Management
• OEM & 3rd Party Coordination
• Output management LRS
• Warranty Management
• Label Printing Software Support
• Consumables Management Support Coordination
• Incident & Service Request Management
• Global MPS Solutio
• Label and Bulk printing
• Print font management
• Secure Print

Other Requirements