EMPLOYMENT TYPE: Permanent
DEPARTMENT: Fund Services
DIVISION: Institutional Client Services
WORKPLACE STRUCTURE: Hybrid
ROLE OVERVIEWPURPOSE OF JOBThis position is performed as a Sr. Administrator. The candidate will be responsible for providing support to Client Services team members, excellent customer service, working with clients in understanding the clients’ needs and administering the appropriate procedures, process in a timely, accurate and professional manner, and identify streamlining opportunities for process improvement. Resolve minor client issues; escalate when necessary.
Trust and Escrow Fund AdministrationMaintain client relationships to ensure client satisfaction with the highest level of client service, monitoring client usage of contracted services and portal, identifying potential additional products/services to be provided, escalating potential churn situations to management.
Identify and understand key provisions in agreements which state the requirements and documentation required by trust or escrow agent in order to process receipts and disbursements and establish subaccounts.
Coordinate with banking partners and clients to open depository and/or escrow accounts with specific attention to each depository and/or escrow agent requirement and procedure.
Ensure clients are properly administered as contracted from inception through completion of contractual requirements.
Responsible for timely and accurate client billing.
Create and maintain desk procedures specific to each client.
Data entry including review of portal data for accuracy.1031 Like Kind Exchange Administration
Functions as key contributor with demonstrated knowledge when processing Like Kind Exchanges. Maintain relationships with Like Kind Exchange clients with the highest level of client service.
Ensure clients are properly administered as contracted from beginning to end of exchange period involving proper usage of company templates, generate exchange documentation, monitor receipts and disbursements.
Exchanger of pertinent dates, coordinate with ancillary parties (real estate agents, accountants, attorneys, escrow/settlement agent) involved in exchange transaction necessary to ensure timely funding & settlement.
Perform other duties as required.
Adhere to JTC core values and expected behaviours.ESSENTIAL REQUIREMENTSBachelor’s degree required.
3+ years of client service, customer success experience.
A minimum of 3 years banking or financial services experience, including trust & escrow knowledge desired.
Fund administration experience desired.
Knowledge and/or experience in Section 1031 Like Kind Exchanges.
Detail oriented skills to support review of legal and financial documents.
Strong skills in Microsoft Office: Word, Excel & Power Point and ability to learn and utilize other technology applications.
Excellent communication skills, both verbal and written.
Ability to multi-task and timely and effectively meet deadlines throughout the day using organizational skills.The expected salary range for this position is $70,000 – $90,000 per year, based on experience and qualifications.
JTC is committed to fostering a healthy, inclusive organization where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.
#LI-SB1
JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services.
Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders.
Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.
