Job Description

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

For more than 50 years, Lifeline Aotearoa has been supporting New Zealanders experiencing crisis, distress, and emotional challenges. Through our 24/7 nationwide helpline and text service, we provide essential counselling and support that strengthens the wellbeing of individuals, whānau, and communities across Aotearoa.

Te Kowhiringa I The Opportunity
Are you an experienced administrator who thrives on keeping things organised, running smoothly and making a difference behind the scenes?

Lifeline Aotearoa is looking for a Senior Administrator to provide high-quality administrative and operational support to our National Lifeline Manager and Counselling service.

This is a varied role where your organisation, attention to detail and ability to build positive relationships will make a real difference. You’ll be at the heart of the day-to-day administration of the Lifeline Counselling service, helping ensure our systems, processes and information are accurate, efficient and well managed.

You’ll work closely with the National Lifeline Manager, responding to operational priorities, staff and stakeholder enquiries and emerging service needs. You’ll also be a professional and welcoming point of contact for staff, clients and visitors, communicating confidently across email, telephone and face-to-face interactions.

Key responsibilities include:

• Providing proactive and reliable administrative support to the National Lifeline Manager and Counselling service.

• Coordinating day-to-day operational and administrative requirements such as payroll and rostering.

• Maintaining accurate records, systems and documentation.

• Responding promptly and professionally to enquiries from staff, clients and stakeholders.

• Supporting effective communication and information flow across the service.

• Identifying opportunities to improve administrative processes and systems.

• Managing competing priorities and responding flexibly to emerging operational needs.

• Contributing to the smooth and efficient delivery of the Lifeline Counselling service.

This is a full-time (40 hours per week) permanent role based in Epsom.

Ko wai koe | About you

You’ll be an experienced administrator with 3 plus years of experience who takes pride in doing things well and enjoys being the person others can rely on. You’ll be organised, proactive and comfortable managing a range of priorities in a busy environment.

We’re looking for someone who:

• Has proven experience in a senior administration.

• Is highly organised with excellent attention to detail.

• Can manage competing priorities and work to deadlines.

• Has strong written and verbal communication skills.

• Builds positive and professional relationships with a wide range of people.

• Is confident using systems, databases and Microsoft Office.

• Takes initiative and can anticipate what needs to be done.

• Is adaptable, solutions-focused and comfortable responding to changing priorities.

• Understands the importance of confidentiality, professionalism and working with sensitive information.

• Has a genuine commitment to supporting the work of Lifeline and the people we serve.
  

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.

• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.

• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.

• Long Service Leave: An extra 5 days of leave applied at 5 years of service.

• KiwiSaver: Contributions provided in addition to your base salary.

• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.

• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).

• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.

• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.

We are committed to creating a diverse workplace where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

Contact Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for) … join our team and be part of the solution!

Applications close Friday 21 August 2026