Job Description

Why MUFG Pension & Market Services

Marking an exciting chapter in MUFG Pension & Market Services’ global expansion, the MUFG Retirement Solutions business in Hong Kong combines the expertise of our talented people with cutting-edge technology, digital connectivity, data intelligence and information security to connect people with their financial assets – safely, securely and responsibly.

The Role

The Senior Administrator is the core processor for all of MUFG's managed retirement solutions. This role needs to administer accurately and efficiently within the service level agreements for each retirement scheme.
The Senior Administrator provides expert processing of administration work across a range of functions.
The Senior Administrator will resolve complex issues beyond the skills, knowledge or authority of other team members. The Senior Administrator is also a reference point for other staff members for any escalated service issues.
A customer centric focus will be required to achieve premium customer service through accurate and timely quality review of work items.
This role is also responsible for the training and coaching of other team members for the development of their skills, and acting as a role model for team members
There will also be a requirement to provide processing assistance to the operational areas as required.
Key Accountabilities and Main Responsibilities
Strategic Focus

• Provide superior service to schemes, members and other stakeholders meeting service and quality standards
• Undertake authorising and quality assurance (QA) of all work completed by the team to monitor quality and identify training needs to improve quality/efficiencies to the Team Leader
• Act on all work-related matters with minimal escalation to your Team Leader/Manager
• Complete assigned administration tasks within agreed service standards and quality measures including but not limited to processing, authorising and follow ups
• Ensure commitment to MUFG Core Values

Operational Management

• Provide superior service to all stakeholders by ensuring service level agreements and quality standards are met.
• Participate and complete pre and post system testing of enhancements on an as needed basis
• Proactively address system issues, making recommendations and participating in projects across the team
• Assist the Team Leader in rostering of staff to ensure adequate coverage for daily/weekly operations
• Allocation of work to ensure effective operation of the team
• Maintenance of end to end processing and ensuring the updating of procedures to reflect changes
• Training of new staff members using the training and coaching tools

People Leadership

• Provide technical and scheme knowledge to the team to ensure team goals are achieved and service standard requirements met. Keep abreast of all changes to scheme business rules and legislative changes.
• Be a role model for staff in respect to management style and leadership
• Staff development -provide proactive coaching, mentoring and performance improvement for team members
• Develop and maintain effective working relationship with key scheme team staff and other relevant internal company contacts
• Maintain open and regular communication with key business stake holders

Governance & Risk

• Comply with legislative (e.g. MPFA) obligations, including the maintenance of up-to-date self-development of required skills and scheme knowledge
• Action any formal complaint requests for information within 24 hours of receipt
• Assist the Team Leader with Scheme and MUFG auditing requirements

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• A minimum of 5 years’ working experience in corporate or professional service environment
• Higher diploma/associate degree or above in any disciplines
• Intermediate knowledge of MS Office and other software packages
• Previous experience in processing high volumes of data
• Excellent accuracy and attention to detail
• Proven ability to solve complex problems and deliver innovative solutions
• Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes
• Proven ability to prioritise and time manage multiple tasks to meet tight deadlines
• Proficient communication skills, both written and verbal in English and Cantonese
• Proven track record of reliability and punctuality in a structured environment
• Strong ability to maintain composure, demonstrate empathy and resilience when handling difficult or sensitive cases or customers
• Demonstrated positive attitude towards learning new skills
• Eligible to work in Hong Kong with no visa sponsorship required

Culture @ MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or caretakers responsibilities.

How To Apply
Ready to take the next step in your career? Apply now via our Career Site with your uploaded resume stating your notice period, current / last and expected salary for our consideration.

MUFG Pension & Market Services is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes only. Applicants who are not contacted over one month may consider their applications unsuccessful and their information will be destroyed after one year.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.