Job Description

This is an onsite position requiring the team member to be onsite for all scheduled workdays. No relocation assistance is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This position is responsible for ensuring direct support to the Plant Director and Plant Management team. Relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage several different and often conflicting projects or activities at one time. This position is accountable for ensuring these plant and administrative duties are carried out in a professional and courteous manner with a strong emphasis on Customer Service to both employees and external clients. These duties have to be aligned with legal and company regulations. The job holder serves as a first point contact and consistently drives improvements in alignment with our company goals. In addition, be highly organized with an ability to demonstrate keen attention to details, adaptability, resourcefulness, and efficiency. Follow up in a timely manner, prioritize, and handle time-sensitive deadlines in a complex, fast-paced environment.

Essential Duties and Responsibilities

• Ensures support to Plant Director and direct reports (QA, HSE, Production etc.)
• Establishes and manages consistent cross-functional procedures and processes related to e.g. Security, Access Management, Cleaning and Pest control.
• First point contact for functional and global stakeholders and third parties and independently coordinates and manages tasks and projects between these parties.
• Attend various management staff meetings, record action items and publishing minutes.
• Provide a bridge for smooth communication between the site management and internal departments and employees; demonstrating leadership to maintain credibility, trust, and support with management staff.
• Partners with HSE and Site Maintenance Department on projects and ensuring security and processes are always held to the highest standard by following procedures and policies set forth by the Site and West Corporate.
• Responsible for all processes and contractors related to "Food and Beverage".
• Work with HR and the Front Desk Coordinator in the organization and execution of company or department events, fundraising, and employee engagement activities.
• Actively manages the site Front Desk Coordinator(s) to execute on the day-to-day plant activities.
• Represents West in client audits related to cleaning and pest control standards.

Education

• Bachelor's Degree and/or equivalent work experience supporting management required

Work Experience

• 5+ years of administrative experience required

Preferred Knowledge, Skills and Abilities

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Self-starter with the ability to work with autonomy in a team environment.
• Proficient level of verbal and written communications skills.
• SAP Knowledge a plus.
• Strong organizational and interpersonal skills that reflect ability to perform and prioritize multiple tasks seamlessly with exceptional attention to detail.
• Demonstrate proactive approaches to problem-solving with strong decision-making capability.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Forward looking thinker, who actively seeks opportunities and proposes solutions.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Minimal travel as deemed necessary (i.e. off-site Meetings).
• Multi-level Office environment.
• Partial sedentary role, however, some walking and filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Regularly uses hands and fingers to operate objects, tools, or controls.
• Frequently required to sit, stand, talk, and hear for periods of time. #LI-AP1 #LI-ONSITE

What We Offer

Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.

Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.

Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.

Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

No relocation is provided for this opportunity

Sponsorship is not provided for this opportunity

This is an onsite position requiring the team member to be onsite 5 days per week

Shift

Onsite, Monday - Friday, 7:00am - 4:00pm ET

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.