Job Description

Location: Onsite listed in the job posting.

The Senior Administrative Assistant provides advanced executive support to the Market President and market leadership team, enabling smooth market operations, outstanding client experiences, and effective community engagement. This associate manages complex calendars and priorities; prepares agendas, briefings, and reports; coordinates client and community events; and serves as a key liaison among clients, associates, and external partners. The role requires discretion, excellent judgment, and a strong service mindset.

Key Responsibilities:

• Manage complex calendars, priorities, and meeting logistics for the Market President, including briefings and materials, as well as project management.
• Coordinate domestic travel, itineraries, and expense reports; reconcile invoices and POs; track market-related budgets; support event ticket distribution.
• Draft, proof, and format executive correspondence, presentations, and meeting materials.
• Prepare agendas, take minutes, and track action items for leadership, advisory councils/boards, and committee meetings.

Client, Community, and Event Coordination:

• Plan and execute client meetings, appreciation events, sponsorships, and community engagements; manage RSVPs, vendors, tickets, and onsite logistics.
• Partner with Marketing/Communications on invites, collateral, signage, and post-event follow-up.
• Maintain contact lists (clients, centers of influence, community organizations); track outreach and follow-ups.
• Manage Market President LinkedIn account to reflect these events.

Market Operations and Office Administration:

• Serve as the first point of contact for the Market President; triage requests and route inquiries to appropriate associates.
• Coordinate office needs (facilities, supplies, visitor management) and support onboarding/offboarding for market associates.
• Maintain market calendars, shared folders, and reference resources; ensure adherence to records retention.
• Serve as the first point of contact with corporate real estate and building property management representation.

Reporting and Project Coordination:

• Compile weekly/monthly market dashboards and updates; support pipeline, production, and community impact reporting (as directed).
• Track milestones and deliverables for market initiatives; follow up with stakeholders to ensure on-time completion.

Compliance, Confidentiality, and Risk Awareness:

• Handle sensitive information with strict confidentiality; adhere to information security, privacy, and records retention practices.
• Support audit/exam requests and coordinate timely document collection with relevant associates.
• Maintain awareness of general banking compliance concepts (e.g., confidentiality of client information); escalate issues appropriately.

Communications and Stakeholder Engagement:

• Draft memos and announcements for market distribution; coordinate internal communications and town halls.
• Build strong working relationships with associates across Retail, Commercial, Wealth, Marketing, HR, Finance, and Risk.

Technology and Tools:

• Use Microsoft 365 (Outlook, Teams, Word, PowerPoint, Excel) at an advanced level; create polished decks and reports.
• Leverage expense and procurement tools, calendar/scheduling platforms, and CRMs (e.g., Salesforce or similar).
• Host and support virtual meetings via Teams/Zoom; manage A/V needs for onsite events.
• Schedule, draft, and monitor social media updates for the Market President's professional profiles (Linkedin).

Leadership and Culture:

• Champion the client-first culture; help organize associate engagement, recognition, and volunteer activities.
• Provide guidance to other administrative associates as needed; serve as a role model for service, accuracy, and integrity.

Qualifications:

• 5–7+ years of progressively responsible administrative experience supporting senior leaders; financial services experience preferred.
• Associate’s degree required; bachelor’s degree preferred—or equivalent combination of education and experience.
• Demonstrated excellence in organization, prioritization, and proactive problem-solving in a fast-paced environment.
• Superior written and verbal communication skills; strong attention to detail and quality.
• High level of discretion and professionalism handling confidential client and associate information.
• Advanced proficiency in Microsoft 365; comfort learning bank systems and CRM tools.
• Experience planning events, managing vendors, and tracking budgets/expenses.

Preferred Qualifications:

• Experience supporting a Market President, regional leader, or similar executive.
• Familiarity with CRM reporting and basic data analysis in Excel.
• Working knowledge of Salesforce preferred
• Project management certification is a plus.
• Social media management skills for professional networking platforms.

Work Environment and Travel:

• Primarily onsite in the market office; occasional early/late hours for events and community activities.
• Occasional local travel to client sites, events, or regional offices.

Physical requirements:

• Ability to lift and transport event materials up to 20 lbs; extended periods of sitting/standing during events or meetings.

Performance Indicators:

• Timeliness and accuracy of deliverables, reports, and expense processing.
• Effective coordination and quality of meetings/events; positive client and stakeholder feedback.
• Calendar and priority management that optimizes the Market President’s time.
• Data integrity in reports and records; adherence to confidentiality and security practices.
• Proactive issue resolution and continuous improvement of administrative processes.

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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