Job Description

About the role

The Mater at Home team is excited to offer a 12-month fixed term part-time opportunity for an experienced Senior Administration Officer, working 23 hours per fortnight (including weekend work). The hours will be Monday 8am – 4pm and every second Saturday and Sunday 10am-2pm. This role is based at the South Brisbane Campus as a ward clerk.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

Your role as a team member, with a focus on medical administration will involve, but is not limited to, the following responsibilities:

• Responding to and directing incoming phone calls, emails, and other inquiries in a prompt and courteous manner.
• Maintaining the reception area providing a welcoming oasis for all staff and visitors.
• Admitting, booking and discharging patients in Mater’s Patient Management Systems.
• Liaising with Finance, checking health fund eligibility and providing quotes
• Manage and maintain accurate files, records, and discussions with the utmost discretion, adhering to all administrative and financial policies.
• Dive into tasks like data entry, referral management, client appointment bookings, customer service & ensuring everything is in its right place.
• Liaise effortlessly with various departments, fostering smooth communication and workflow.
• Offer indispensable support to our senior management, making sure their administrative needs are met with excellence

About you

• Previous administration experience working in a multi-disciplinary healthcare environment.
• Previous experience using health information systems.
• Confident (intermediate) user of the Microsoft Office suite, including Teams.
• Clear and empathic communicator with a passion for delivering exceptional customer service.
• High level literacy skills, excellent phone manner and ability to convey information accurately and effectively with discretion.
• Ability to critically analyse complex information, and problem solve using own initiative to deliver solutions, escalate appropriately to seek guidance and influence others.
• Strong attention to detail and highly organised, with the ability to balance conflicting demands and prioritise business requirements.
• A quick learner with the ability to prioritise and manage multiple systems, functions and processes.
• Ability to maintain composure when confronted with a challenging situation.
• Demonstrated ability to operate both autonomously and within a large in a multi-disciplinary team.

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close 8th October 2026 – please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.