Job Description

About the role

Mater Hospital Brisbane is seeking an experienced Senior Administration Officer to join our busy Emergency Department in a permanent part-time position (32 hours per week / 0.8 FTE), working across a 24/7 roster including days, lates, nights, weekend and public holiday shifts.

This is an exciting opportunity to play a vital role within one of Queensland's busiest Emergency Departments, providing high-quality administrative support that keeps the department running efficiently, supports exceptional patient care, and contributes to safe and effective patient flow. Working as part of a collaborative team, you'll be at the centre of a fast-paced environment where no two days are the same. The role provides senior administrative support with a strong focus on operational efficiency, patient experience and supporting the wider multidisciplinary team.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a key member of the Emergency Department administration team, you will:

• Provide frontline reception and administrative support across key Emergency Department areas including triage, admissions and patient flow.
• Accurately register, admit and discharge patients while ensuring all patient information is entered correctly and efficiently.
• Process Medicare, private health insurance and billing information, including identifying Medicare-ineligible patients and liaising with Finance to facilitate payment.
• Support clinical teams by ensuring administrative services are delivered efficiently across the department's daily roster.
• Perform a range of senior administrative duties including bookings, patient payments, record management, data quality activities and health information administration.
• Assist with rostering, operational coordination and day-to-day administrative priorities within the department.
• Support meetings, projects and continuous improvement initiatives as required.
• Deliver exceptional customer service to patients, families and colleagues while maintaining confidentiality and professionalism at all times.

About you

You'll be an organised and resilient administrator who thrives in a fast-paced healthcare environment. You enjoy working as part of a team, have excellent attention to detail, and are passionate about delivering outstanding service to patients and colleagues.

To be successful in this role, you will have:

• Previous administration experience, ideally within a hospital or healthcare environment.
• Experience working in a fast-paced, customer-focused setting where accuracy and efficiency are essential.
• Demonstrated experience managing Medicare, private health insurance or medical billing processes is highly desirable.
• Intermediate Microsoft Office skills and experience using hospital or health information systems.
• Excellent communication and interpersonal skills with the ability to build positive working relationships.
• Strong organisational skills with the ability to manage competing priorities and work effectively under pressure.
• A high level of attention to detail and commitment to maintaining accurate patient records.
• The ability to work both independently and collaboratively within a multidisciplinary team.
• A patient-centred approach with a genuine commitment to delivering exceptional customer service.
• Flexibility to work a 24/7 rotating roster, including early, late and night shifts.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater #GETBETTERWITHMATER

Applications close Monday 3rd August 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.