Job Description

Key Responsibilities

• Coordinate administrative processes including proposal developments, statements of work, contracts, project codes, billing, invoicing, document management, data requests, meeting arrangements, follow-ups and client database management.

• Maintain project tracking files, monitor project status, support timesheet management and help ensure timely completion of deliverables.

• Assist with client delivery for retirement and provident fund projects, including actuarial valuation support, report preparation, market research, benchmarking, and presentation materials.

• Support business development activities including proposal preparation, client research, pipeline tracking, sales campaign coordination, and follow-up with prospects or existing clients.

• Coordinate with internal teams at WTW Thailand (Work & Rewards, Health & Benefits, Insurance Consulting, Finance, Legal, Operations) and across Retirement in Southeast Asia.

• Help improve operational discipline, knowledge management, standard templates, workflow documentation, and efficient use of internal systems and tools.

• Provide support for webinars, thought leadership materials, client events, and other marketing or client engagement initiatives.

• Contribute to strong client service by ensuring accuracy, responsiveness, confidentiality, and timely communication.

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Qualifications and Experience

• Bachelor’s degree in business administration, liberal arts, finance, accounting, economics, human resources, or a related field.

• 1-3 years of experience in consulting, employee benefits, retirement, provident fund, actuarial support, project coordination, administration, or professional services is preferred.

• Strong organizational skills with the ability to manage multiple tasks, deadlines, stakeholders, and confidential information.

• Good analytical skills with attention to detail and comfort working with data, reports, spreadsheets, and client materials.

• Strong written and verbal communication skills in English and Thai.

• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, Outlook, and Teams

• Proficiency in using AI tools to improve productivity, research, data analysis, document drafting, presentation preparation, and workflow efficiency.

Desired Attributes

• Client-focused, proactive, collaborative, and willing to learn across both administrative and consulting responsibilities.

• Commercially minded, with an interest in how efficient operations, high-quality delivery, and business development contribute to revenue growth.

• Able to work independently while maintaining strong teamwork, professional judgment, and accountability.

• Comfortable working in a fast-paced consulting environment with changing priorities and peak-season deadlines.