Job Description

We are seeking an experienced Senior Accounts Receivable & Collections Specialist to join our growing Finance organization. The ideal candidate will have a strong background in commercial collections, utility or recurring billing environments, and account reconciliation within a fast-paced, high-growth organization. The successful candidate will demonstrate exceptional communication, analytical, and problem-solving skills while balancing excellent customer service with disciplined collection practices.

Why This Role Is Important:

The Senior Accounts Receivable & Collections Specialist is a pivotal role responsible for managing a high-volume commercial accounts receivable portfolio, proactively collecting outstanding balances, resolving billing disputes, reconciling customer accounts, and partnering with internal departments to ensure timely cash collections.

This role plays a critical part in maintaining the company’s cash flow and financial health by reducing outstanding receivables, improving collection performance, identifying account issues before they escalate, and ensuring accurate customer balances. The position also serves as an important link between Finance, customers, and internal teams, helping to resolve issues efficiently while maintaining strong customer relationships.

Responsibilities:

• Manage a high-volume portfolio of commercial accounts, overseeing collections, aging, account reconciliations, billing disputes, and payment discrepancies.
• Execute collection strategies and negotiate payment arrangements to maximize cash flow, reduce delinquent balances, and achieve collection and DSO targets.
• Perform high-volume B2B collections through phone, email, and written correspondence while maintaining positive customer relationships.
• Reconcile customer accounts, research short payments and deductions, resolve unapplied cash, and process adjustments, credits, and refunds.
• Investigate utility billing variances, recurring revenue discrepancies, rate reconciliations, shared savings calculations, and invoice disputes.
• Support daily cash application activities and partner with Treasury to resolve payment and unapplied receipt issues.
• Prepare collection and aging reports, identify collection risks and trends, support reserve considerations, and assist with month-end close.
• Collaborate with Treasury, Billing, Customer Success, Sales, Operations, Legal, FP&A, and Accounting to resolve account issues and improve cash flow.

Skills & Qualifications

• Minimum of 8 years of progressive commercial accounts receivable and collections experience.
• Experience managing high-volume B2B collections and customer accounts in a fast-paced environment.
• Strong experience with customer account reconciliations, billing disputes, deductions, cash application, and commercial collection practices.
• Experience in utility, energy services, recurring billing, telecommunications, healthcare, or other high-volume receivables environments preferred.
• Strong analytical, problem-solving, negotiation, organizational, and communication skills.
• Ability to manage multiple priorities and deadlines independently while maintaining accuracy and attention to detail.

Technical Qualifications:

• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP/XLOOKUP.
• Experience with ERP and accounts receivable systems, CRM platforms, collection management software, and financial reporting tools.
• Experience with NetSuite, Microsoft Dynamics, SAP, Oracle, or similar ERP systems preferred.
• Energy, utility, ESCO, recurring revenue, private equity-backed, or high-growth company experience preferred.

Location: Shelton, CT-Hybrid Schedule (Tuesdays, Wednesdays and Thursdays-in office)