We are seeking a driven and detail-focused Senior Accounts Receivable (AR) Specialist to join our Finance Operations team. In this role, you will take full ownership of global collections activity, lead customer escalations, and drive the accuracy of cash inflow forecasting. You will serve as the go-to person for all AR-related matters, from resolving high-value past-due accounts to reviewing aging reports and identifying process gaps.

This role requires someone who is both hands-on with operational execution and confident navigating cross-functional communication across Sales, Treasury, and Finance. The ideal candidate is proactive, organized, and thrives in a fast-paced, deadline-driven environment where accountability and precision are critical.

WHAT Y0U WILL BE DOING:

Strategic Collections Management & Customer Escalations

• Own and lead end-to-end collections efforts across global entities, targeting <10% past-due AR.

• Act as the escalation point for high-value or sensitive customer accounts; directly resolve disputes or delays through proactive communication.

• Assign collections tasks in NetSuite to junior AR specialists and oversee follow-up status.

• Partner with Legal or Contracts teams where necessary to support escalated or at-risk receivables.

• Collaborate with regional sales teams to support timely collections and align on customer-specific follow-up.

Cash Forecasting & Inflow Visibility

• Drive the 13-week rolling cash inflow forecast in collaboration with Treasury, with detailed inputs by customer and entity.

• Analyze inflow forecast vs. actuals, highlight key deviations, and recommend corrective actions.

• Provide entity-level AR and collections commentary during weekly check-ins with Finance leadership.

AR Operations Oversight

• Oversee the AR shared inbox workflow — assign queries, establish triage rules, and ensure all emails are responded to within 2 business days.

• Support daily and month-end cash application reviews to ensure customer payments are accurately posted.

• Review unapplied cash reports weekly and coordinate resolution with internal teams.
  
  

System, Reporting & Process Hygiene

• Monitor the Dunning module to ensure automated reminders are functioning and reaching the correct customer contacts.

• Review AR Aging across all business entities to ensure accurate credit memo application and balance integrity.

• Lead creation of credit memos (tax adjustments, product returns, bad debt write-offs) and coordinate approval with relevant departments.

• Identify and recommend improvements in AR processes, reporting accuracy, and system workflows.

WHAT YOU BRING:

• Bachelor’s or Master degree in Finance, Accounting, or a related field.

• 4+ years of experience in Accounts Receivable, including global collections experience.

• Hands-on experience with ERP systems (e.g., NetSuite), Dunning tools, and forecasting processes.

• Proven ability to independently manage escalations and communicate with internal/external stakeholders.

• Strong Excel and reporting skills (pivot tables, trend analysis, variance explanation).

• Highly organized, detail-oriented, and capable of driving consistent execution under tight timelines.