This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada
Salary: $80,000 - $100,000 USD, depending on experience
Human Made is an enterprise WordPress agency that works with some of the world's most recognised brands and organisations - and right now, our Americas region is where the action is. We're the fastest-growing part of our global business, working with clients like the Gates Foundation, Noom, Wikimedia and UPenn on the kind of large-scale, mission-critical platforms where downtime means real business impact and editorial teams are publishing hundreds of pieces of content every day.
We're scaling both our delivery capability and our commercial team at the same time, which tells you something about the trajectory we're on. And we're doing it while launching a major internal initiative to give clients one of the best strategic systems any enterprise agency can offer - complete transparency, stakeholder alignment, and clarity from day one.
We're a fully remote, global team that's been building enterprise WordPress solutions for over a decade. We work across America, EMEA and APAC, which means we've got expertise spanning time zones, industries and technical challenges. You can learn more about our work, our approach and our team at humanmade.com - but what really defines us is that we're not just developers who happen to talk to clients. We're strategic partners who help organisations figure out what they actually need, then build platforms that deliver on those needs.
Right now we're bringing our teams together globally to create something genuinely differentiated - client experiences where we collaborate, co-create and actually have fun doing it. Not just with clients, but with each other across regions and disciplines. If you've ever worked somewhere that talked about being "collaborative" but really just meant more meetings, this isn't that.
This is your chance to shape how we work with some of the most interesting organisations in the Americas region. You'll be working on accounts where the stakes are real - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed.
You'll own the client experience from the moment they sign with us. That means onboarding new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery squad to make sure projects stay aligned with actual business outcomes, and being the person who can have the hard conversations when expectations need realigning or when there's an opportunity we should be going after together.
This isn't just a run-run-of-the-mill account management role - you'll be digging into what clients are really trying to achieve. Whether they're focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, you'll help make sure our development work delivers on those goals rather than just delivering code.
You've spent 3-5 years in a web development agency that specialises in WordPress or works across open source CMS platforms. You know what good client collaboration looks like, you're comfortable talking to senior stakeholders about business outcomes rather than just technical features, and you've got the commercial sense to spot opportunities and help close them.
You're the kind of person who gets energised by growth - both for clients and for the business you're part of. You can manage and close opportunities, but you're also someone who genuinely cares about whether what we're building together actually works for the people who'll use it every day.
Requirements
Based on our Account Strategy framework, here's what success looks like in this role:
The Bigger Picture
You'll report to our Sales Director for the Americas and be part of something that's being built right now - our global consultancy approach that brings teams from America, EMEA and APAC together to deliver genuinely strategic work. We're launching new systems, new ways of working, and new standards for what enterprise client experience looks like. You'll be in the room as we figure this out, not joining after someone else has already built it.
If you want to join an agency that's leading WordPress, working with remarkable clients, and actively building something better than what exists today - this is the moment to get involved.
Benefits
Human Made is a global WordPress agency building a better web with open source, at scale, and with purpose.
We help enterprise organisations design, build, and grow powerful digital platforms to create outstanding experiences on WordPress. Since 2010, we’ve partnered with global brands like Standard Chartered, TechCrunch, and Capgemini - spanning industries from finance and publishing to higher education and tech.
Our clients benefit from global WordPress expertise, robust engineering practices, and a collaborative, long-term approach that delivers lasting impact. Whether migrating legacy systems, developing global content platforms, or scaling for millions of users, we help teams get the most out of WordPress, securely, efficiently, and with confidence.
What drives us is a belief in the power of open source to create a more accessible, flexible, and sustainable web. Our team work remotely across Europe, Asia, and the Americas, united by shared values, community leadership, and a commitment to open source.
Human Made. Trusted by enterprise teams. Backed by open source.
