Job Description

SUMMARY

The Senior Account Services Specialist is responsible for processing complex transfer agency functions, including account adjustments, setting up new accounts, processing intricate financial transactions, and maintaining accurate records for mutual fund clients. Additionally, this role involves extensive interaction with team members and limited direct interaction with clients.

KEY ACCOUNTABILITIES

• Processes adjustments to shareholder accounts, including “as-of” transactions and voids.
• Manages removal of excesses and recharacterizations, including earnings calculations.
• Processes complex financial transactions (e.g., death, divorce).
• Processes retirement plan account transactions in accordance with IRS regulations.
• Establishes new accounts by entering customer information from new account applications.
• Processes basic financial transactions (redemptions, purchases, exchanges, TIK’s, and account rebalances).
• Processes required minimum distribution systematic withdrawal plans for IRA and Beneficiary accounts.
• Initiates incoming transfers by sending paperwork to the delivering custodian and monitors transfer progress.
• Links corresponding accounts for rights of accumulation or plans accounts and process letters of intent.
• Prepares and reconciles daily check deposits.
• Processes shareholder account maintenance and returned mail.
• Processes daily reports and obtains missing new account information.

WORKING RELATIONSHIPS

• Mentors associates through instruction, coaching, real-time on-the-job experiences, and effective practice modeling.
• Collaborates with team members and internal teams on inquiries and open workflows.
• Serves as a direct fund contact and liaison.
• Maintains daily contact with shareholders, financial representatives, and broker-dealer firms.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration or a related field.
• 5+ years of experience in client services or a related field.
• Experience within the financial services industry.
• Series 6 or 7 license.
• Equivalent education and experience will be considered.

KNOWLEDGE

• Operational standards, SEC, IRS, and prospectus guidelines.
• Retirement products, including IRA, Simple IRA, and other retirement plans.
• Mutual funds and alternative investment products.
• Microsoft Office Suite.
• Adobe Acrobat.

SKILLS AND ABILITIES

• Leadership skills to foster a positive work environment encourages teamwork, motivation, efficiency, and maximum utilization of staff skills.
• Understanding of clients’ businesses to proactively anticipate complications.
• Aligns associates with company values and goals.
• Plans and delegates the work of others.
• Motivates and inspires others.
• Assesses the performance of self and associates to make improvements or take corrective action.
• Plans and develops systems and procedures to improve operating quality and efficiency of department in accordance with company policies and procedures.
• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.