At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place: serving merchants and consumers.
Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience, without encouraging bad debt.
As the buy now, pay later leader in France and active in 10 European countries, we've empowered more than 25,000 merchants and 10 million consumers.
With 380+ Almakers and more than €100M in ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!
You'll join a team made up of one manager, one team lead and five Account Performance Managers: Mathieu, Guillaume, Hugo, Gonzague and Alexandre.
The team is responsible for supporting Alma's strategic merchants, helping them grow their business with Alma and ensuring that we continue to deliver value over time.
We're looking for our next Account Performance Manager to manage a portfolio of strategic accounts and play a key role in supporting our merchants' business strategies.
This is a permanent position based in Paris.
As an Account Performance Manager, you'll manage a portfolio of approximately 200 strategic merchants, both online and offline. These merchants generate an average annual turnover of between €1M and €3M with Alma.
Most of your portfolio will be based in France, with some international accounts as Alma continues to expand across Europe.
Your role will be to understand each merchant's business, identify opportunities for growth, maximize the value of the partnership and anticipate any behavior that could lead to churn.
SMB and Mid-Market accounts represent around 40% of Alma's margin, which makes your work critical to the company's success.
Your main objectives will be to:
You will use a combination of data, sales and collaboration tools, including: Salesforce, Gong, Dust, Performance dashboards and internal reporting tools.
You will also work closely with teams across the organization, including Operations, Product, Sales, Risk, Finance and Marketing.
Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.
If you join Alma, you will have the opportunity to grow and make an impact on:
At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected and empowered to do their best work, whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience.
As an equal opportunity employer, we welcome applicants from all walks of life. All employment decisions are made based on qualifications, merit and business needs.
At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!
That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.
Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.
For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.
For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.
We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 13,300 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 3,6 million consumers.
The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.
