Job Description

Kia ora!

This is your opportunity to play a pivotal role in shaping the future of some of Tandem Travel’s most important commercial partnerships. As a Senior Account Manager, you’ll drive growth, strengthen customer relationships, and unlock new opportunities that help connect people, businesses and communities across Aotearoa and beyond.

In this role, you’ll also provide key support to the National Sales Manager, acting as a senior member of the team and helping to lift capability, improve ways of working, and contribute to project-related initiatives that maximise revenue, commercial outcomes and team effectiveness. You’ll bring a proactive, solutions-focused approach, identifying opportunities to improve processes, strengthen team performance and enable better commercial decision-making across the business.

We encourage applications from employees based in Auckland, Wellington or Christchurch, as these are our preferred locations for this role.

What you’ll be doing

• Manage and grow a portfolio of key accounts to achieve revenue, market share and profitability targets
• Retain and grow existing business within the assigned portfolio, while identifying opportunities for increased revenue and stronger commercial outcomes
• Build trusted relationships across customer organisations, from operational contacts through to senior decision-makers
• Develop and execute strategic account plans that secure long-term partnerships and commercial growth
• Identify and win new business opportunities to strengthen Tandem Travel’s market position
• Analyse account performance, sales data and market trends to uncover opportunities and drive corrective action where needed
• Deliver exceptional customer service while proactively identifying ways to increase revenue and improve business outcomes
• Lead customer training initiatives and joint business planning activities to maximise engagement and commercial success
• Use relevant systems and reporting tools to review performance, identify opportunities and maintain accurate sales data
• Act as a senior member of the sales team, providing guidance, coaching and practical support to help lift team capability and performance
• Contribute to project-related work focused on improving team efficiencies, strengthening commercial outcomes and enabling better ways of working
• Partner with leaders and internal stakeholders to identify opportunities for process improvement, revenue growth and enhanced team effectiveness
• Contribute to a high-performing team culture by role-modelling collaboration, accountability and a continuous improvement mindset.

What we’re looking for

• Significant sales experience within a complex commercial environment
• Proven success delivering strong sales results and achieving ambitious revenue targets
• Strong commercial acumen and business development expertise
• Ability to build and maintain influential relationships with a broad range of stakeholders
• Experience developing and implementing strategic account and business plans
• Strong analytical skills with the ability to interpret data and translate insights into action
• Strong results orientation, with a track record of achieving superior sales outcomes
• Strong coaching, mentoring, negotiation and relationship management skills
• Experience supporting or leading initiatives that improve team performance, operational efficiency or commercial outcomes
• A collaborative leadership style, with the ability to coach, influence and support others across the team
• A proactive mindset, with the ability to identify opportunities for improvement and help turn ideas into practical outcomes
• A relevant university qualification and/or equivalent industry experience.

If you meet the majority of the criteria and are excited by the opportunity, we’d love to hear from you.

Why join Air New Zealand?

We want our people to live their best lives and access great benefits that support their lives outside work.

• Discounted travel on Air New Zealand and access to standby travel on many international airlines for you, your friends and whānau
• FlexiLeave, giving you the option to purchase up to four extra weeks of leave each year
• A learning culture that supports your growth through development opportunities and on-the-job learning
• Access to a wide range of employee discounts across travel, retail, insurance, banking, gyms and more
• Support for your wellbeing through our Wellbeing Hub, Employee Assistance Programme, peer support networks, and healthcare options.

Ready for take-off?

If you’re a commercially minded relationship builder who thrives on creating value, driving growth and delivering outstanding customer outcomes, we’d love to hear from you. Join Air New Zealand and play a key role in shaping partnerships that help connect New Zealand with the world while growing your own career with a business known for innovation, culture and customer excellence.

Applications close Sunday, 5th July

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."