Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are looking for a Senior Account Manager to support the growth and development of our key and regional accounts portfolio across Southern Europe, with a primary focus on Italy.

Reporting directly to the Sales Lead Southern Europe, your main mission will be to maximize commercial opportunities within our existing client base while identifying new strategic distribution partners. You will play a key role in implementing our commercial strategy and will partner closely with senior commercial leadership to drive growth strategy across Italy and at times other southern EU Countries as we grow.

This position is based in London, with frequent travel to the respective markets, as well as for meetings and trade shows.

You'll be;

• Owning the strategy of key and regional accounts across Iberia: acting as the main point of contact for all commercial, contractual, and operational matters.

• Delivering strategic business development and account expansion: leading regional account planning and long-term commercial growth initiatives across key Iberian partners.

• Offering active commercial follow-ups: responding to incoming inquiries, managing commercial opportunities proactively, and handing client requests efficiently.

• Activating long term growth levers, monitor account performance, and continuously adapting commercial actions.

• Working closely with marketing, logistics, finance (especially credit control), and customer service teams to ensure smooth and effective account management.

• Leading senior retail partnerships, market visits, and strategic client engagement: conducting store visits, leading product range reviews, attending trade shows and following up on leads generated during events.

• Using market intelligence and recommendations: analysing industry trends to anticipate client needs and suggest relevant product assortments.

You'll have;

• Previous demonstrable experience as a Key Account Manager in high growth, fast paced environments, managing a portfolio of key and regional accounts.

• Track record of driving strategic growth across markets with a physical product is highly desirable

• Fluent in English and Italian; Spanish language skills (written and spoken) would be highly advantageous.

• High accuracy, reliability and attention to detail.

• With a personable and positive approach, accustomed to maximizing sales through professional relationships, whilst understanding business limitations.

• Confident in making commercial decisions, happy to take directions from more senior team members when needed.

• Ability to understand the wider context of managing accounts, liaising with different functions of the business internally, focused on clear and concise communication.

• Innovative, driven and results focused leader who builds strong relationships, inspires confidence, and leads by example in fast paced, data driven environments.

• Collaborative and adaptable, with strong commercial judgement, a commitment to transparency and accountability, and the ability to challenge, learn and manage competing priorities effectively.