Job Description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department:

Securities Lending are seeking an experienced Senior Account manager to support our account management team.

The successful candidate for this role will act as primary contact for specific Securities Lending client base in EMEA.

The candidate will be expected to take lead on all client related matters delivering a high quality service, whilst identifying additional revenue opportunities.

The candidate should demonstrate a strong understanding of Securities Lending and be confident in presenting to clients face to face.

The key responsibilities of the role include:

• Act as account manager for specific client base – be lead contact for all client correspondence, addressing any issues, identifies revenue opportunities for client and provides service review meetings.
• Works with relationship management team in managing more complex client relationships including acting as the key contact for day to day questions, reporting and compliance. Support developing additional business, client presentations, and coordinating meetings and actions.
• Responsible for the onboarding and maintenance of client profiles into system – this includes managing stakeholders and ensuring all tasks are completed on time and to the quality required
• Oversees development of appropriate action plans for client queries and requests, ensuring communication to internal and external partners and following control procedures to enable seamless execution
• Identifies service efficiency enhancements, process improvements, and facilitates service delivery using creative and proactive measures.
• Acts as a technical subject matter expect for other teams to rely on for securities lending queries, processes and/or procedures for delivery of services.

Skills/ Qualifications:

• Proven experience in client servicing.
• In depth knowledge of Securities Lending
• Ability to think strategically, collaborate productively and problem solve effectively.
• Ability to develop and contribute to high quality content such as presentations, RFPs, and responses to client inquiries.
• Experience in presenting and explaining detailed concepts to clients
• Experience in using Microsoft Office suite (advanced Excel, Access, PowerPoint, Power BI skills).

Work Authorization

Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.