As a Senior Account Manager, you are a committed, proactive and highly organised professional. Reporting to the Head of Account Management, you will be responsible for managing, developing and retaining a portfolio of strategic and complex clients. Acting as a trusted advisor, you will support clients at both a local and global level, combining strategic thinking with operational excellence.
What You'll Do
Client Retention & Business Development Develop a deep understanding of each client's business, objectives and travel programme to provide tailored recommendations. Ensure high levels of client satisfaction, retention and long-term loyalty. Monitor contractual commitments and service quality to ensure expectations are consistently met. Work closely with the Marketing team to secure and document client testimonials and success stories. Identify and convert commercial growth opportunities within existing accounts. Maximise account profitability by recommending value-added solutions that meet client needs.
Strategic Consulting Act as a trusted advisor to Travel Managers and key stakeholders. Prepare and lead detailed business reviews, providing strategic and operational recommendations. Identify opportunities to optimise travel programmes, improve processes and reduce costs.
Internal Coordination Act as the key interface between clients and internal teams, including Operations, Project Managers, Technology and Support teams. Maintain accurate CRM records and account plans. Coordinate internal resources to ensure timely and effective responses to client requirements.
External Representation Represent the company professionally with clients and external partners. Advocate for client interests internally and with suppliers. Participate in industry events, conferences and networking opportunities to promote the company's services and expertise.
Project Management Assess project opportunities and expected business benefits. Define project timelines, priorities and resource requirements. Coordinate internal and external stakeholders throughout project delivery. Oversee testing, implementation and communication to ensure successful project outcomes.
Ideal Candidate
What We Offer
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk #LI-CS2#FCM#LI-Hybrid
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
